Customer Care Executive

3 weeks ago


Bengaluru India Akshaya Enterprises Full time

Job Description Job Title: Customer Care Executive Voice Process Department: Customer Support Job Type: Full-time Location : Garvebhavipalya, Bangalore Job Summary We are looking for a dedicated and customer-oriented Customer Care Executive to handle inbound and/or outbound voice calls. The ideal candidate should have excellent communication skills, patience, and a passion for providing outstanding customer service. Key Responsibilities - Handle inbound/outbound customer calls in a professional and courteous manner. - Resolve customer queries, complaints, or issues related to products or services. - Maintain accurate records of interactions and transactions. - Escalate unresolved issues to the appropriate departments as necessary. - Follow communication scripts, guidelines, and policies. - Achieve individual and team targets (e.g., customer satisfaction, call handling time). - Stay updated with product knowledge and process changes. - Provide feedback on customer concerns to help improve services and processes. Required Skills Qualifications - Minimum 12th pass / Graduate in any discipline. - 02 years of experience in a voice process (freshers can apply). - Excellent verbal communication skills in [languages required, e.g., English, Hindi, regional languages]. - Basic computer knowledge (MS Office, CRM tools). - Good listening skills and attention to detail. - Ability to work in rotational shifts (if applicable). Preferred Qualities - Prior experience in BPO or customer service environment. - Ability to handle pressure and meet deadlines. - Positive attitude and team spirit. - Customer-first mindset. This job is provided by Shine.com



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