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Customer Care Executive

3 weeks ago

Bengaluru Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

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Job Title: Customer Support Executive (Night Shift) - Medical Background

**Job Description**:
Are you passionate about providing exceptional customer support and making a positive impact in the healthcare industry? Join our team at Lifetime Health as a Customer Support Executive for the night shift, where you'll play a crucial role in ensuring our clients receive the highest standard of service and assistance during non-traditional hours. We're seeking individuals with a medical background who are dedicated to delivering compassionate care and resolving customer inquiries with professionalism and efficiency.

**Responsibilities**:

- **Medical Expertise**: Utilize your medical background to understand and address customer concerns related to healthcare products, services, or procedures. Provide knowledgeable guidance and advice to customers regarding medical inquiries and issues.
- **Problem Resolution**: Listen attentively to customer issues and complaints, troubleshoot problems effectively, and escalate complex issues to appropriate departments or supervisors as needed. Strive to resolve customer issues promptly and satisfactorily.
- **Documentation**: Accurately document customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system or ticketing system. Maintain detailed records of customer communication for future reference and analysis.
- **Continuous Learning**: Stay informed about our products, services, policies, and procedures, as well as relevant medical developments and industry trends. Continuously expand your knowledge and skills to enhance your effectiveness in providing customer support.
- **Team Collaboration**: Collaborate with other members of the customer support team, as well as cross-functional teams such as sales, operations, and technical support, to ensure a cohesive and coordinated approach to customer service delivery.
- **Adherence to Policies**: Adhere to company policies, procedures, and quality standards in all customer interactions. Ensure compliance with relevant regulations and guidelines governing healthcare customer support.

Qualifications:

- Bachelor's degree in a medical field (e.g., Nursing, Pharmacy, Health Sciences) or equivalent experience required.
- Previous experience in customer support, preferably in a healthcare or medical-related setting, is highly desirable.
- Excellent communication skills, both verbal and written, with the ability to convey complex medical information in a clear and understandable manner.
- Strong interpersonal skills and a genuine desire to help others, coupled with patience, empathy, and professionalism.
- Ability to work efficiently and remain calm under pressure in a fast-paced, dynamic environment.
- Flexibility to work night shifts.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,396.76 per month

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Patient care: 1 year (preferred)
- Patient service: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

Work Location: Remote

**Speak with the employer**
+91 7259494446