Customer Support Executive

1 week ago

Vesu Surat Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

Alpino Health Foods is a rapidly growing FMCG brand dedicated to making India a protein-sufficient nation. Specializing in making high-quality, healthy products like peanut butter, oats, and muesli, Alpino continues to expand both domestically and internationally, making a positive impact in the food industry.

Join us as we grow and help shape the future of health and wellness

**Job Summary**:
We are seeking a friendly, detail-oriented, and solution-driven **Customer Support Executive** to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a smooth and positive experience. You’ll play a key role in building customer satisfaction and loyalty.

**Key Responsibilities**:

- Resolve product or service-related issues efficiently and accurately.
- Guide customers through troubleshooting, processes, or product features.
- Maintain records of customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate internal departments when necessary.
- Follow up with customers to ensure their issues are fully resolved.
- Provide feedback to management regarding common issues or potential improvements.
- Meet or exceed KPIs such as response time, resolution time, and customer satisfaction.

**Requirements**:

- Proven experience in a customer support or client-facing role is preferred.
- Excellent communication skills—both written and verbal.
- Strong problem-solving skills and a calm, empathetic demeanor.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working with computers and customer support tools (e.g., **Zendesk, Freshdesk, Salesforce**, etc.).
- High level of patience and professionalism.

**Preferred Qualifications**:

- Bachelor’s degree in any field (Business, Communication, or related is a plus).
- Experience with help desk software or CRM systems.
- Fluency in [English / Hindi/ Other languages] depending on customer base.

Pay: From ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Vesu, Surat, Gujarat (preferred)

Work Location: In person

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