Chat Support Executive

5 days ago

Vesu Surat Gujarat, India FUAARK Full time

**Job Title**: Chat Support Executive

**Job Type**: Full-time

**Key Responsibilities**:

- Respond promptly to customer inquiries via social media chat (Instagram, Facebook, WhatsApp, etc.)
- Resolve product-related queries, complaints, and service requests in a professional manner
- Maintain a positive and empathetic attitude toward customers at all times
- Track and report recurring issues to the relevant departments for resolution
- Follow up to ensure customer satisfaction and closure of all cases
- Maintain accurate records of customer interactions and feedback
- Collaborate with marketing and social media teams for consistent brand communication

**Requirements**:

- Proven experience in customer service or chat support (preferably on social media)
- Strong written communication skills in English and [local language]
- Ability to multitask and handle multiple chat windows simultaneously
- Familiarity with social media platforms and basic CRM tools
- Problem-solving mindset with patience and empathy

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Paid sick time

Ability to commute/relocate:

- Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Chat Support : 1 year (required)

**Language**:

- English (preferred)

**Location**:

- Vesu, Surat, Gujarat (required)

Work Location: In person

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