Chat Support Executive

5 days ago

Katargam Surat Gujarat, India Cirkle Studio pvt. ltd. Full time

**Location**: Surat, Gujarat
**Department**: Chat Support
**Employment Type**: Full-time

**Job Summary**:
We are looking for a proactive and customer-focused **Chat Support Executive (Fresher)** to assist our customers via live chat, resolve queries, and ensure a smooth experience on the platform. This is an excellent opportunity for recent graduates looking to start a career in customer support within a growing e-commerce/logistics environment.

**Key Responsibilities**:

- Handle incoming customer queries through **live chat, WhatsApp, or web chat**:

- Provide accurate information about **orders, deliveries, shipments, returns, and payment issues**:

- Escalate complex issues to senior support or technical teams
- Maintain professionalism and empathy in all interactions
- Record issues and feedback in CRM tools for future reference
- Work collaboratively with the customer support and operations teams
- Ensure customer satisfaction and timely response during all shifts

**Eligibility / Skills Required**:

- Fresher or up to 1 year of customer service experience
- **Good typing speed** and communication skills (written)
- Ability to handle multiple chats at once (multitasking)
- Patience, empathy, and a **customer-first attitude**:

- Knowledge of logistics/e-commerce is a plus (not mandatory)

Pay: ₹11,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9016545336

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