Chat Support Executive

3 days ago


Katargam Surat Gujarat, India Cirkle Studio pvt. ltd. Full time ₹ 1,32,000 - ₹ 2,04,000 per year

Position: Technical Chat Support Executive

Experience: Fresher

Location: Katargam, Surat

Employment Type: Full-time

About the Role

We are looking for a Technical Chat Support Executive to assist customers via online chat and provide solutions to technical queries. The role requires good communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

  • Handle customer queries through live chat, email, or ticketing system.
  • Provide step-by-step technical guidance to resolve issues related to products/services.
  • Escalate unresolved issues to the appropriate team.
  • Maintain accurate records of customer interactions.
  • Ensure timely responses while maintaining high customer satisfaction.
  • Stay updated on product features, updates, and troubleshooting methods.

Required Skills

  • Good written English communication skills.
  • Basic technical knowledge (computers, internet, mobile apps, troubleshooting).
  • Ability to multitask and work under pressure.
  • Customer-centric attitude with problem-solving mindset.
  • Willingness to learn and adapt quickly.

Qualifications

  • Graduate in any stream (BBA, BCA, etc.)
  • Freshers can apply (training will be provided).
  • Basic computer literacy is required.

Job Types: Full-time, Fresher

Pay: ₹11, ₹17,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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