Chat Support Executive

2 days ago

Katargam Surat Gujarat, India Cirkle Studio pvt. ltd. Full time

**Position**: Technical Chat Support Executive
**Experience**: Fresher
**Location**: Katargam, Surat
**Employment Type**: Full-time

**About the Role**

We are looking for a **Technical Chat Support Executive** to assist customers via online chat and provide solutions to technical queries. The role requires good communication skills, problem-solving ability, and a customer-first approach.

**Key Responsibilities**
- Provide **step-by-step technical guidance** to resolve issues related to products/services.
- Escalate unresolved issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Ensure timely responses while maintaining high customer satisfaction.
- Stay updated on product features, updates, and troubleshooting methods.

**Required Skills**:

- Good written English communication skills.
- Basic technical knowledge (computers, internet, mobile apps, troubleshooting).
- Ability to multitask and work under pressure.
- Customer-centric attitude with problem-solving mindset.
- Willingness to learn and adapt quickly.

**Qualifications**
- Graduate in any stream (BBA, BCA, etc.)
- Basic computer literacy is required.

**Job Types**: Full-time, Fresher

Pay: ₹11,000.00 - ₹17,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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