Customer Support Executive

3 days ago

Katargam Surat Gujarat, India Suvit Fintech Pvt Ltd Full time

**Role**: Customer Support Executive (Chat Support)

**Location**: Surat

**Experience**:1+ Year

**Role Overview**

**Key Responsibilities**

onboarding).
- Understand and resolve user queries efficiently and empathetically.
- Maintain high support quality standards and quick response times.
- Guide users through onboarding, troubleshooting, and feature usage.
- Document recurring issues and help update internal knowledge base, FAQs, and canned replies.
- Analyze chat logs and user feedback to identify pain points and improve workflows.
- Collaborate closely with the technical and product teams to address issues and align updates with customer communication.
- Assist in updating and enhancing AI chatbot flows and correcting inaccurate responses.
- Contribute ideas to improve the overall customer experience and support processes.

**Requirements**:

- Strong written and verbal communication in English and Hindi.
- Willingness to start with voice support before moving fully into chat support.
- Basic understanding of SaaS platforms or accounting tools (training will be provided).
- Good writing skills for support materials like FAQs and help guides.
- Analytical thinking to assess support data and drive improvements.
- Must be based in Surat or willing to relocate.
- Interest in AI, automation, or chatbot technologies is Plus
- Familiarity with tools like Freshdesk, Intercom, Google Sheets, or similar.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9898042073

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