Customer Support Associate

3 days ago

Katargam Surat Gujarat, India Suvit Fintech Pvt Ltd Full time

**Key Responsibilities**:
**Customer Assistance**:

- Provide accurate information about product features, functionalities, and services.
- Ensure high levels of customer satisfaction by resolving concerns effectively.

**Issue Resolution**:

- Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
- Coordinate with technical support or other departments for more complex queries.
- Follow up with customers to ensure their concerns are fully resolved and document
- outcomes.

**Product Knowledge**:

- Gain a deep understanding of the company's products and services to provide comprehensive support.
- Stay updated on new features, updates, and company policies to offer accurate assistance.

**Documentation**:

- Log customer interactions, issues, and resolutions in the CRM or support system.
- Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.
- Provide reports on recurring issues and customer feedback to help improve the product.

**Customer Feedback**:

- Collect customer feedback and insights for continuous product and service improvement
- Share customer suggestions and pain points with the team to enhance service quality.

**Key Competencies**:

- Patience and empathy when dealing with customers.
- Ability to multitask and prioritize work effectively.
- Technical aptitude to quickly learn and understand new products.
- Team player with a proactive attitude and eagerness to learn.

**Requirement**
- 0-3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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