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Customer Support Associate

3 weeks ago

Makarba Ahmedabad Gujarat, India Group Bayport Full time

Group Bayport India

"At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products."

Position : Customer Support Associate

Experience : Up to 4 yrs

Education : Any Graduation

Location : Ahmedabad

Salary : Up to 5 LPA + NSA + Health insur.

Key Responsibilities:

- Respond to customer inquiries and issues via phone calls with a high degree of expertise and professionalism.
- Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.
- Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.
- Ensure a superior customer experience through outstanding communication and advanced problem-solving skills.
- Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person