Customer Support Intern

6 days ago

Makarba Ahmedabad Gujarat, India Currently Tech Private Limited Full time

Greetings from **Currently**

**We are urgently seeking a Customer Support Executive (Intern)** to join our dynamic team in the Social Media Industry at Ahmedabad.

**Experience Level**: Intern

As a **Customer Support Intern**, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

**Key Responsibilities**:
**Issue Resolution**:

- Escalate complex issues to senior team members and follow up until resolved.
- Document customer issues and solutions for reference.

**Customer Assistance**:

- Guide users on how to navigate the platform and resolve common issues.
- Provide proactive assistance to improve user experience.

**Process Improvement Support**:

- Assist in identifying common issues and suggest solutions to enhance support processes.
- Collect feedback from customers and share it with relevant teams.

**Team Collaboration**:

- Work closely with the customer support team to learn best practices and improve response quality.
- Coordinate with other departments to resolve cross-functional customer issues.

**Qualifications**:

- **Pursuing or recently completed a Bachelor's degree** in any field (preferred).
- Excellent communication skills (written and verbal).
- A positive attitude with a customer-first approach.
- Basic understanding of social media platforms and online communities is a plus.
- Strong problem-solving skills and the ability to work collaboratively.
- Willingness to learn and adapt to a dynamic work environment.

**Perks of the Internship**:

- Hands-on experience in customer service in the social media industry.
- Opportunity to work in a collaborative and innovative work environment.
- Certificate of Internship upon completion.
- Mentorship from experienced professionals.
- Opportunity for a full-time role based on performance.

**How to Apply**:
If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team

**Thanks & Regards,**

**Yamini Patel**

**HR Manager**

**8511190784**

**Job Type**: Internship
Contract length: 6 months

Pay: ₹1,000.00 - ₹7,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8511190784
Expected Start Date: 19/12/2024

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