Customer Support Associate

4 days ago

Katargam Surat Gujarat, India Suvit Fintech Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Customer Support Representative

Job Brief: Join our dynamic team as a Customer Onboarding Specialist and be the first point of contact for new customers You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you

Key Responsibilities:

  • Conduct engaging onboarding sessions via Anydesk, UltraViewer, and Zoho Meet.
  • Assist customers with Tally automation setup (Banking, Sales, Purchase).
  • Provide clear, step-by-step training and resolve product queries.
  • Follow up with customers via email, WhatsApp, and calls to maintain engagement.
  • Create and update FAQs, tutorials, and educational content.
  • Track customer progress using Excel and maintain accurate records.
  • Effectively manage your schedule to optimize onboarding slots.
  • Deliver impactful group training and webinars.
  • Collaborate with product and tech teams to share feedback and improve processes.

Why Join Us?

  • Opportunity to work with a supportive, innovative team.
  • Develop your skills in customer success and product training.
  • Make a tangible impact on customer satisfaction and product adoption.

What We're Looking For:

  • 1+ years in Customer Support, Account Management, or Customer Success.
  • Strong communication and presentation skills.
  • Experience with CRM tools and remote desktop software.
  • Organized, self-motivated, and customer-focused.
  • Bachelor's Degree preferred but not mandatory.

Interested Candidates Can share their CV on or can contact on

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Support Executive

    7 days ago

    Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Role : Customer Support ExecutiveLocation: SuratExperience: 1+ YearRole OverviewWe are looking for a Customer Support Executive (Chat) to join our team in Surat. You'll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user...

  • Customer Support Representative

    1 week ago

    Katargam, Surat, Gujarat, India Adsvarni Full time

    We, at AdsVarni are looking for a Customer Support Representative person who can use his/her communication skills and assist our team to give productive results in after sale services. Basic Details for the job: **Job Type**: Full time; Day - shift Job Timings: 9:00am - 7:00pm Address: 104, Zircon Plus, near Ankur Highschool, opposite Avalon business hub,...

  • Customer Support Representative

    2 days ago

    Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time

    **Location**:Surat **Experience**: 1+ Year **Role Overview** **Key Responsibilities** - Understand and resolve user queries efficiently and empathetically. - Maintain high support quality standards and quick response times. - Guide users through onboarding, troubleshooting, and feature usage. - Document recurring issues and help update internal knowledge...

  • Customer Support Associate

    4 days ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 days ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 weeks ago

    Surat, Gujarat, India The Virtual Management Full time

    **JOB DESCRIPTION** **Designation : Virtual Assistant** **Location **:Surat, Gujarat **Experience **:0-1 Years **Shift Timings**: 10:00 AM - 08:00 PM ( Day Shift ) 08:30 PM - 05:30 AM ( Night Shift ) **Week off **:There will be no weekend offs; instead, one weekly off will be scheduled during weekdays **Mandatory Skills**: Ø Must have strong command...

  • Customer Support Associate

    2 weeks ago

    Vadodara, Gujarat, India LucineHire Full time

    **JOB DESCRIPTION**: **Position Name: Customer Associate** Employment Type: Full-Time **Willingness to work in rotational shift** Eligibility Age Criteria: Age: 18 - 35 years **Job Types**: Full-time, Fresher **Qualification**: - Minimum 12th Pass / Diploma - or 10th +2 years of ITI - Computer Skills: Basic computer knowledge **Key...

  • Customer Support Associate

    1 week ago

    Vadodara, Gujarat, India Neelam Enterprise Full time

    Customer Support Associate BPO MNC Process: Voice Qualifications: HSC / Graduate Languages : Hindi and English Basic computing skills salary :Best in industry Shift: Rotational Shift and Rotational Weekly off 6 Days working. Best Place to work. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per...