
Customer Support Executive
2 weeks ago
**Key Responsibilities**:
**Customer Assistance**:
- Provide accurate information about product features, functionalities, and services.
- Ensure high levels of customer satisfaction by resolving concerns effectively.
**Issue Resolution**:
- Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
- Coordinate with technical support or other departments for more complex queries.
- Follow up with customers to ensure their concerns are fully resolved and document outcomes.
**Product Knowledge**:
- Gain a deep understanding of the company's products and services to provide comprehensive support.
- Stay updated on new features, updates, and company policies to offer accurate assistance.
**Documentation**:
- Log customer interactions, issues, and resolutions in the CRM or support system.
- Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.
- Provide reports on recurring issues and customer feedback to help improve the product.
**Customer Feedback**:
- Collect customer feedback and insights for continuous product and service improvement.
- Share customer suggestions and pain points with the team to enhance service quality.
**Key Competencies**:
- Patience and empathy when dealing with customers.
- Ability to multitask and prioritize work effectively.
- Technical aptitude to quickly learn and understand new products.
- Team player with a proactive attitude and eagerness to learn.
**Requirement**
- 1-3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound
- decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9898042073
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