Customer Relations Executive

1 week ago

Vesu Surat Gujarat, India Risen Full time

**Job Title: Customer Relationship Executive**

**Location**: Vesu, Surat

**Timings**: 11:00 AM - 7:00 PM

**Job Summary**

**Job Summary**

The Customer Relationship Executive will be responsible for managing client interactions, ensuring

customer satisfaction, and maintaining accurate records using advanced Excel skills. The role

requires strong communication, follow-up, and reporting abilities to support both sales and

operations teams.

**Key Responsibilities**
- Build and maintain strong relationships with customers.
- Handle inquiries, coordinate orders, and provide after-sales support.
- Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas,

Pivot Tables, VLOOKUP, MIS reporting).
- Assist the sales team with MIS reports, sales data analysis, and follow-ups.
- Coordinate between clients and internal teams (sales, logistics, accounts) for smooth

execution.
- Ensure timely responses to customer needs and resolve queries effectively.
- Support customer engagement initiatives and feedback collection.

**Requirements**:

- Minimum 1-2 years of experience in customer relationship / sales coordination / back-office.
- Strong Excel skills (mandatory).
- Excellent communication and interpersonal skills.
- Good organizational and time management abilities.
- Team player with a problem-solving mindset.

**Salary & Benefits**
- Opportunity to work with a reputed brand in the laminates industry.
- Growth-oriented role with exposure to customer engagement and sales support.
- Supportive and professional work environment.

**Job Types**: Full-time, Permanent

Pay: Up to ₹26,000.00 per month

Work Location: In person

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