Customer Relations Executive

5 hours ago


Vesu Surat Gujarat, India Risen Full time

**Job Title: Customer Relationship Executive - OEM**

**Location**: PL.NO.11/A, Girdhar Industrial Estate-2, Opp. Jalaram Industrial Society, Nr. Navjeevan Circle, Udhna Magdalla Road, Surat, Gujarat - 395017

**Timings**: 10:00 AM - 7:00 PM

**About Us**

Shiv Shakti Laminates Pvt. Ltd. is a trusted manufacturer in the laminates and decorative surfaces industry. We cater to OEMs and large-scale buyers with consistent quality, innovation, and service excellence.

**Job Summary**

**Key Responsibilities**
- Act as the primary point of contact for OEM clients, ensuring clear and professional communication.
- Manage end-to-end order processing - from order receipt to dispatch coordination.
- Prepare and maintain OEM client data, reports, and trackers using advanced Excel tools.
- Generate and share MIS reports, dashboards, and sales analyses for management decisions.
- Coordinate with sales, production, logistics, and accounts teams to ensure timely execution.
- Conduct regular follow-ups with clients and resolve queries effectively.
- Document and analyze client feedback to enhance service quality and strengthen relationships.

**Requirements**:

- Graduate in Business, Commerce, or related field.
- 1-2 years of experience in **customer relationship / client servicing** (OEM or B2B preferred).
- Proficiency in **Excel (Pivot, VLOOKUP, MIS reporting mandatory).**
- Strong communication, interpersonal, and organizational skills.
- Ability to multitask, prioritize, and manage OEM requirements efficiently.
- Team-oriented with strong problem-solving and follow-up abilities.

**Salary & Benefits**
- **Salary Range**: ₹15,000 - ₹25,000 per month (based on skills & experience).
- Opportunity to work with reputed OEM clients in the laminates industry.
- Hands-on exposure to client servicing, data management, and cross-functional coordination.
- Professional, supportive, and growth-oriented work culture.

Pay: Up to ₹25,000.00 per month

Work Location: In person



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