Customer Service Exe

2 weeks ago

Noida Uttar Pradesh, India Basebiz Private Limited Full time

**Process**: US Banking Blended Process

**Location**: Noida

**Shift**: US Time Zone

**Transport**: No Cabs

**Experience**: 01 Year of International BPO experience

**Salary**: Up to 43400 PM

**Qualification**: Undergrad with **01 Year of International BPO** experience can apply

**Immediate Joiners Needed**

**Key Responsibilities**:

- **Customer Support**:

- Deliver exceptional service by understanding customer concerns and resolving them effectively.
- **Process Adherence**:

- Follow all company guidelines and process workflows.
- Ensure compliance with quality and regulatory standards for international customer service.
- **Documentation**:

- Accurately document customer interactions and maintain up-to-date records in CRM tools.
- **Issue Resolution**:

- Identify customer issues, escalate unresolved problems to the relevant department, and provide timely updates to customers.
- **Collaboration**:

- Work closely with team members and supervisors to share insights and achieve team performance goals.

**Skills and Competencies**:

- **Communication Skills**: Excellent verbal and written English communication skills.
- **Customer Focus**: Strong ability to understand customer needs and deliver personalized solutions.
- **Problem-Solving**: Analytical thinking and a proactive approach to resolving customer issues.
- **Time Management**: Ability to manage multiple tasks and meet deadlines effectively.

**What We Offer**:

- Competitive salary with performance incentives.
- Opportunities for skill development and career progression.

**Job Types**: Full-time, Permanent

Pay: Up to ₹43,400.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International BPO (Chat or Call or Blended): 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

Expected Start Date: 20/12/2024

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