Customer Service Exe

7 hours ago

Noida Uttar Pradesh, India Basebiz Private Limited Full time

**Job Role**:US Banking Blended Process (Voice & Chat)

**Shift**:US Shifts (No Cabs)

**Week Offs**: 02 Rotational Week Offs

**Location**:Noida

**Immediate Joiners Needed**

**Experience**: 01 year International BPO experience

**Salary**: Up to 50000 CTC & 43400 In Hand per month

**Qualification**:Undergrads & Graduates with 01 Year of International Experience with Excellent Communication Skills

We are hiring for a US Banking Blended Process, (voice and chat), any graduate or undergrad. with minimum 01 year of international bpo experience and with excellent communication skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, salary - Rs.50000 ctc and Rs.43400 inhand, work from office profile

**Key Responsibilities**:

- **Customer Support**:

- Respond to customer inquiries via chat, and phone calls.
- Deliver exceptional service by understanding customer concerns and resolving them effectively.
- **Process Adherence**:

- Follow all company guidelines and process workflows.
- Ensure compliance with quality and regulatory standards for international customer service.
- **Documentation**:

- Accurately document customer interactions and maintain up-to-date records in CRM tools.
- **Issue Resolution**:

- Identify customer issues, escalate unresolved problems to the relevant department, and provide timely updates to customers.
- **Collaboration**:

- Work closely with team members and supervisors to share insights and achieve team performance goals.

**Skills and Competencies**:

- **Communication Skills**: Excellent verbal and written English communication skills.
- **Customer Focus**: Strong ability to understand customer needs and deliver personalized solutions.
- **Problem-Solving**: Analytical thinking and a proactive approach to resolving customer issues.
- **Time Management**: Ability to manage multiple tasks and meet deadlines effectively.

**What We Offer**:

- Competitive salary with performance incentives.
- Opportunities for skill development and career progression.

**Job Types**: Full-time, Permanent

Pay: Up to ₹43,400.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International BPO (Voice, Chat or Blended): 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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