Service Manager

1 day ago


Noida, Uttar Pradesh, India Thales Full time

Location Noida Berger Tower India Thales people architect identity management and data protection solutions at the heart of digital security Business and governments rely on us to bring trust to the billons of digital interactions they have with people Our technologies and services help banks exchange funds people cross borders energy become smarter and much more More than 30 000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure Present in India since 1953 Thales is headquartered in Noida Uttar Pradesh and has operational offices and sites spread across Bengaluru Delhi Gurugram Hyderabad Mumbai Pune among others Over 1800 employees are working with Thales and its joint ventures in India Since the beginning Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence Transport Aerospace and Digital Identity and Security markets Main Responsibilities Act as primary interface to the customer for all aspects related to the operational service Understand customer business model and trends periodicity and priorities to anticipate the capacity requirements Follow-up customer activity linked to the Service provide including incident problem and change management Take the ownership of the signed service contract and ensure all agreements and local compliances are documented and followed Gather and maintain up-to-date customer information ex confluence ServiceNow Ensure procedures comply with regulations per customer specifications of export of data or security rules Deliver reports and KPI s to the customers as per the agreed schedule Ensure issues are dealt with per the SLA and monitors issue escalation is managed appropriately Organize Monthly Quarterly Service reviews with customer to review service performance incidents KPIs actions and propose improvements Send and follow-up regular satisfaction surveys to customer Requirements Bachelor s Degree in Systems Engineer Computer Science or related areas Experience in the Identity and Access Management implementations and modern authentication methods Relevant previous experience as support or delivery engineers and experience as service manager Strong customer facing skills including crisis management assertive communication both written and orally At Thales we provide CAREERS and not only jobs With Thales employing 80 000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields Together we believe that embracing flexibility is a smarter way of working Great journeys start here apply now


  • Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Job Summary The Manager Physical Security is responsible for overseeing the physical security operations of the organization This role involves developing and implementing security policies managing security personnel and ensuring the safety and security of the organization s assets employees and visitors Key Responsibilities Security Operations ...

  • Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Position Title Responsibility Level Function Bid Management Reports to VP Sales Permanent Temporary Permanent Span of Control Location India Summary of expectations from this role Bid Management will be responsible for cultivating EXL s presence in the market and growing business development opportunities with clients with whom EXL has or not...

  • High Salary: Manager

    3 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Role Responsibility Capacity planning and staffing plans for the process based on medium term business forecast Negotiating and finalizing SLAs with the Client Establishing a review reporting mechanism with the Client Developing and approving incentive plans Be a Champion for process performance improvement projects Develop case studies show case...

  • Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Position Title Responsibility Level Business Delivery and Financial Analyst Function Life and Annuity Platforms Reports to Assistant Vice President Permanent Temporary Permanent Span of Control Manager Location Noida We are seeking a highly motivated and detail-oriented professional to join our Life Platforms Strategy Office In this role you...

  • Senior Manager

    6 days ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Position Title Responsibility LevelManager Senior Manager -Transitions SolutionsFunctionTransitionsReports toSr Manager AVPPermanent TemporaryPermanentSpan of Control Manager-Transitions as applicable based on program size Individual Contributor LocationNoida UPBasic FunctionThe resource will be responsible for leading Transitions anywhere from...

  • IT Service Manager

    3 days ago


    Noida, Uttar Pradesh, India beBeeService Full time ₹ 10,56,250 - ₹ 21,12,500

    Job Title: IT Service ManagerWe are passionate about delivering innovative solutions and exceeding customer expectations.About This RoleWorks to provide specialized support services where Incident Management, Change Management, and/or Problem Management specialists deliver value to customers.Collaborates with technical teams for incident and problem...


  • Noida, Uttar Pradesh, India EXL Service Full time

    x Primary Role Responsibility Minimum Qualification Job Summary Role primarily involves applying cash on AR systems understanding of Legacy systems and doing basic to complex reconciliations The role also involves resolving queries relating to unidentified cash bank receipts and escalating as and when necessary It also involves people...

  • Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Primary Role ResponsibilityMinimum QualificationJob Summary This position requires to manage suppliers related PO Non-PO invoices Ensuring timely processing of payments with 100 validation Also responsible for preparing monitoring reporting dashboards Also to ensure assigned tasks are completed within agreed SLAs and KPIs Key Accountabilities ...


  • Noida, Uttar Pradesh, India EXL Service Full time

    Highly skilled in developing maintaining administering effective Quality Management System providing daily quality oversight for all quality activities and in maintaining reporting on applicable departmental quality system metrics Strong hands-on experience in implementing latest quality tools such as Six Sigma Lean Kaizen FMEA DMAIC methodology ...

  • Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL Service Full time

    Job Summary Strong knowledge of OTC AR accounting Cash applications and good communication skills Managing Year Month and quarter end expectation with stringent timelines Key Accountabilities People management and team handling skill with ability to coach them and achieve goals Effective communication with onshore offshore partners Complete...