Service Manager
4 weeks ago
Location Noida Berger Tower India Thales people architect identity management and data protection solutions at the heart of digital security Business and governments rely on us to bring trust to the billons of digital interactions they have with people Our technologies and services help banks exchange funds people cross borders energy become smarter and much more More than 30 000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure Present in India since 1953 Thales is headquartered in Noida Uttar Pradesh and has operational offices and sites spread across Bengaluru Delhi Gurugram Hyderabad Mumbai Pune among others Over 1800 employees are working with Thales and its joint ventures in India Since the beginning Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence Transport Aerospace and Digital Identity and Security markets Main Responsibilities Act as primary interface to the customer for all aspects related to the operational service Understand customer business model and trends periodicity and priorities to anticipate the capacity requirements Follow-up customer activity linked to the Service provide including incident problem and change management Take the ownership of the signed service contract and ensure all agreements and local compliances are documented and followed Gather and maintain up-to-date customer information ex confluence ServiceNow Ensure procedures comply with regulations per customer specifications of export of data or security rules Deliver reports and KPI s to the customers as per the agreed schedule Ensure issues are dealt with per the SLA and monitors issue escalation is managed appropriately Organize Monthly Quarterly Service reviews with customer to review service performance incidents KPIs actions and propose improvements Send and follow-up regular satisfaction surveys to customer Requirements Bachelor s Degree in Systems Engineer Computer Science or related areas Experience in the Identity and Access Management implementations and modern authentication methods Relevant previous experience as support or delivery engineers and experience as service manager Strong customer facing skills including crisis management assertive communication both written and orally At Thales we provide CAREERS and not only jobs With Thales employing 80 000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields Together we believe that embracing flexibility is a smarter way of working Great journeys start here apply now
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Manager
1 week ago
Noida, Uttar Pradesh, India EXL Service Full timePosition Title Responsibility Level Manager Senior Manager - Transitions Solutions Function Transitions Reports to Sr Manager AVP Permanent Temporary Permanent Span of Control Manager-Transitions as applicable based on program size Individual Contributor Location As per requirement Basic Function The resource will be responsible for leading Transitions...
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Manager
1 day ago
Noida, Uttar Pradesh, India EXL Service Full timeEssential Functions Would be responsible to meet client SLA s i e Productivity Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant...
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Assistant Manager
2 weeks ago
Noida, Uttar Pradesh, India EXL Service Full timeLocation - Preferred NCR Skill - Must have Skill - Power BI SQL Certification - Microsoft Solutions Power BI PL300 Basic Function Min 2 years of experience using PL SQL Power BI reporting Hands on experience in SSIS tool to development and deployment SSIS packages for ETL and data migration Ability to create modify complex SQL queries including views joins...
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Urgent: Senior Manager
3 weeks ago
Noida, Uttar Pradesh, India EXL Service Full timePrimary Responsibilities Candidate with minimum of 10 to 15 yrs of core experience in running and managing IT Operations including IT Service Incident Management on ITIL Framework Good knowledge of Desktop Laptop troubleshooting Managed large scale 10000 desktops ODCs global multi-site multi technology hybrid mission critical networks - Data Voice Video...
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Lead Assistant Manager
4 days ago
Noida, Uttar Pradesh, India EXL Service Full timeSummary Collection Team Lead supervises day-to-day activities of collectors ensures governance and assistance to drive continuous improvement in overdue reduction and customer experience The Lead ensures the team meets performance standards while also handling escalations and sensitive cases Key Responsibilities Supervise team of collection analysts ensuring...
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Lead Assistant Manager
2 weeks ago
Noida, Uttar Pradesh, India EXL Service Full timePosition Title Responsibility Level Lead Developer - B2 Function EXL - Global Products and Platforms Reports to Manager Permanent Temporary Permanent Span of Control Individual Contributor Location Noida Basic Function Develop and maintain web applications using NET technologies Design and implement front-end interfaces using HTML CSS JavaScript and modern...
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Manager
1 day ago
Noida, Uttar Pradesh, India EXL Service Full time- Digital Transformation- Project Manager Scrum Master Position Title Responsibility Level Senior - PM Scrum Master Function - Digital Reports to AVP SAVP Regular Temporary Regular Grade - C1 C2 Location Noida India Objectives of the Role We are seeking an experienced Project Manager PM Scrum Master to oversee and lead multiple projects concurrently with...
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Assistant Manager
2 weeks ago
Noida, Uttar Pradesh, India EXL Service Full timeThe ideal candidate will have extensive experience with EPIC accounting setup and workflows and will be responsible for coordinating with the company controller and corporate accounting to ensure seamless integration between EPIC and corporate accounting software Collaborate with the company controller and corporate accounting to clarify and coordinate...
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Assistant Manager
3 days ago
Noida, Uttar Pradesh, India EXL Service Full timePosition Title Responsibility Level Senior BI Developer B1 Work Location Noida C59 Basic Function Be a part of daily scrums stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing Creation of tasks Requirements definition and translation to Jira Clears project obstacles and impediments that could slow down the...
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Assistant Manager
2 weeks ago
Noida, Uttar Pradesh, India EXL Service Full timeManage the process and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations Provide inputs on process and system to the team members...
