Manager
2 hours ago
Essential Functions Would be responsible to meet client SLA s i e Productivity Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant Managers Lead Assistant Managers Executive quarterly and annual appraisals of Agents and Assistant Managers Lead Assistant Managers and consequent development processes effectively Appraisal of Agents based on evaluation of metrics performance and of non-metrics-based parameters Mentor Agents and TL Drive reward and recognition activity on the floor Get participation and create enthusiasm Drive process improvement activity on the floor using process excellence methodology Be the champion for improvement on the floor Identify areas for improvement scope projects and involve relevant others Create enthusiasm for the processes Review Performance of the KPIs on a near term basis and develop plans for improvement in performance Act as primary point of contact for client s operations leadership Lead governance calls performance reviews and escalations Ensure proactive communication around volumes exceptions and systemic issues Participate in client audits due diligence and process walk-throughs Ensure compliance with internal policies and procedures external regulations and information security standards Drive adherence to standard operating procedures SOPs and perform regular quality audits Mitigate operational risks through robust process documentation and exception management Play a significant role in long-term planning including an initiative geared toward operational excellence Continue to build additional knowledge and understanding of the client s business Responsible for meeting close task deadlines with high accuracy and minimal rework Identify and drive process optimization automation and cost-efficiency initiatives Support transition of new processes and clients including training SOP creation and stabilization Collaborate with QA training and transformation teams for long-term improvements Performance Parameters Employee Satisfaction people development and morale Attrition within target levels Improvement in quality and productivity Process performance - as per KPIs over the month Client Satisfaction Primary Internal Interactions Client and other stake holders Internal Management Team Internal Support functions Education Requirements Work Experience Skill Set Graduate with 10 Yrs Experience minimum 4-5 years of experience in US Retirement Insurance domain and team management Excellent people manager open to direction with positive collaborative work style commitment to get the job done Must be able to effectively communicate with client through conference calls and e-mails Capability to conduct an appraisal discussion and assess different levels of performance and potential Capability to communicate with large teams Process Excellence Methodology Reasonable level of business perspective regarding the internal functioning of BPO EXL Good networking capability and Client facing skills Excellent communication stakeholder management and leadership skills Experience managing night shift teams and SLA-driven environments Interpersonal Analytical and Logical Reasoning Six Sigma Green Belt Lean Process Improvement preferred Value Behavior Customer Service Orientation Quality Orientation Attention to detail Leadership traits and behavior
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Back Office Executive
1 week ago
Gomtinagar, Lucknow, Uttar Pradesh, India HR Manager Full time**Job Overview** **Duties** - Manage daily administrative tasks to ensure efficient office operations - Perform data entry and maintain accurate records using Microsoft Office and Google Workspace - Handle phone calls with professionalism, demonstrating excellent phone etiquette - Assist in the preparation of reports and documentation as required - Maintain...
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Manager
2 hours ago
Noida, Uttar Pradesh, India EXL Service Full time- Digital Transformation- Project Manager Scrum Master Position Title Responsibility Level Senior - PM Scrum Master Function - Digital Reports to AVP SAVP Regular Temporary Regular Grade - C1 C2 Location Noida India Objectives of the Role We are seeking an experienced Project Manager PM Scrum Master to oversee and lead multiple projects concurrently with...
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Manager
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Noida, Uttar Pradesh, India EXL Service Full timePosition Title Responsibility Level Manager Senior Manager - Transitions Solutions Function Transitions Reports to Sr Manager AVP Permanent Temporary Permanent Span of Control Manager-Transitions as applicable based on program size Individual Contributor Location As per requirement Basic Function The resource will be responsible for leading Transitions...
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Manager- Contract Management
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Noida, Uttar Pradesh, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...
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Manager
7 days ago
Noida, Uttar Pradesh, India Info Edge Full timeAbout the Role Shiksha is looking for a Community Specialist Manager to scale our creator-led video content initiatives You will be responsible for identifying onboarding and nurturing college-based video creators to produce compelling content that resonates with student audiences Your role will also include direct outreach to students helping them...
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Manager / Assistant Manager – Legal
2 weeks ago
Noida, Uttar Pradesh, India Ample success Full timeJob Title Manager Assistant Manager Legal Location Noida Uttar Pradesh Job Overview We are seeking a proactive and detail-oriented Manager Assistant Manager Legal to oversee and manage the company s legal affairs The role involves drafting and reviewing contracts conducting legal research and providing comprehensive legal assistance to the legal team The...
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Assistant Manager/manager
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Noida, Uttar Pradesh, India Technip Energies Full timeBe part of the solution at Technip Energies and embark on a one-of-a-kind journey You will be helping to develop cutting-edge solutions to solve real-world energy problems We are currently seeking an Assistant Manager Manager - Planning to join our Planning team based in Noida India About us Technip Energies is a global technology and engineering powerhouse...
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It Project Manager
3 days ago
Noida, Uttar Pradesh, India Rezo.AI Full timeLead and manage cloud-based projects from initiation to completion Develop detailed project plans schedules and budgets Coordinate cross-functional teams and assign tasks Monitor project progress and adjust plans as needed Identify and mitigate project risks and issues Communicate project status to stakeholders and senior management Ensure project...
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House Manager
2 weeks ago
Noida, Uttar Pradesh, India Ample success Full timeJob Title House Manager Location Noida Job Overview KW Group is seeking a well-groomed professional and service-oriented House Manager to oversee the daily operations of a premium residence in Noida The ideal candidate should be a Hospitality Graduate IHM preferred with 1 2 years of experience in managing household or hospitality services This role requires...
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Program Management
3 weeks ago
Noida, Uttar Pradesh, India Infosys Full timeResponsibilities Develop comprehensive program plans including work breakdown structures timelines and resource allocation Monitor project progress against timelines and budget identify potential risks and implement mitigation strategies to ensure program success Set up a program governance mechanism by identifying key stakeholders decision makers meeting...
