Manager

Position Title Responsibility Level Manager Senior Manager - Transitions Solutions Function Transitions Reports to Sr Manager AVP Permanent Temporary Permanent Span of Control Manager-Transitions as applicable based on program size Individual Contributor Location As per requirement Basic Function The resource will be responsible for leading Transitions anywhere from across the EXL global footprint The resource should have an in depth knowledge of Transitions The resource will be responsible in ensuring that the Transitions are successful In addition to enabling seamless Transitions the incumbent will also be responsible for building capability of the Transitions function bring thought leadership to the table that improves Transitions set up and implementation The resource will also lead new business pursuits RFPs to develop customized solutions The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business Essential Functions Will execute transition of processes with end to end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility The job will involve extensive interaction with business users senior management and IT personnel of EXL To lead client engagements ensuring consistent service delivery Business development in select accounts Primary Internal Interactions Transitions Reviews Program Leads Transitions Managers Operations Leads Operations Managers Quality and PE team Solutioning and implementation design BD Team Strategic Deal Team designated operations and enabling functions engaged on case by case basis Training and Development Program Leads Transitions Managers Training function external vendors as needed Primary External Interactions The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities and transition selected processes Skills Technical Skills Analytical skills Problem solving skills BPO industry knowledge including understanding of enabling functions technology pricing and operating environment Domain knowledge in specific vertical Process Specific Skills Project management skills Soft skills Desired Soft Skills Minimum Communication skills - ability to engage with clients as well as internal stakeholders and convince them about the proposed idea solution Self starter - there are no rigid boundaries in terms of the level of innovation that can be brought and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution Education Requirements Graduate Post Graduate in any stream PMP PgMP certification preferred Work Experience Requirements 10 years of experience most of which should be in BPO environment 3 years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid 10 year 5 year US or UK Visa will be an added advantage Annexures Requirement for TTL Vertical Travel Domain Acknowledgement acknowledge that the information contained in this document is factual and complete Candidate Supervisor Manager Date