Problem Manager, Managed Services

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us About Rockwell Automation Rockwell Automation is a global technology leader dedicated to helping the world s manufacturers become more productive sustainable and agile With over 28 000 employees worldwide we are proud to support companies that feed the world deliver life-saving medicine and drive clean water and green mobility initiatives We welcome all makers forward-thinkers and problem-solvers who are looking for a place to do their best work If that s you we d love to have you join us The Problem Manager is responsible for owning the end-to-end problem management lifecycle across global NOC SOC operations This role ensures effective root cause analysis RCA eliminates recurring incidents and enhances the stability of services spanning Data Center Network and Cybersecurity managed services Location Noida India Hybrid Schedule Reports to Manager Poland Your Responsibilities Lead RCA investigations for major incidents document and track corrective actions Develop and maintain a Known Error Database KEDB Analyze incident trends and recurring issues to drive systemic improvements Collaborate with Engineering Service Delivery and Vendor teams for permanent fixes Present problem reviews to customers and internal leadership Monitor effectiveness of preventive measures and problem resolution plans Contribute to audit readiness and compliance reporting e g ISO 27001 NIST The Essentials - You Will Have 5 years of experience in problem management or incident response in IT operations Strong technical understanding of enterprise networks data centers and cybersecurity environments Familiarity with ITIL framework Strong analytical facilitation and communication skills Experience with tools like ServiceNow Jira or Remedy Proficiency in English minimum B2 level The Preferred - You Might Also Have ITIL 4 Practitioner Problem Management certification Experience with virtualization platforms VMware Nutanix Knowledge of server hardware Dell HP Cisco Familiarity with network switches Cisco HPE Dell Experience with Microsoft Windows Servers 2008-2025 Knowledge of backup solutions Veeam BackupExec Cove etc Exposure to MSR solutions e g Cyolo Claroty Experience with infrastructure monitoring platforms Familiarity with firewalls Cisco Palo Alto Fortinet What We Offer Comprehensive mindfulness programs including premium Calm membership Volunteer Paid Time Off available after 6 months of employment Company volunteer and donation matching programs Employee Assistance Program Personalized wellbeing programs through our OnTrack platform On-demand digital course library for professional development and other local benefits Our Commitment At Rockwell Automation we are committed to building a diverse inclusive and authentic workplace If you re excited about this role but don t meet every qualification we still encourage you to apply You might be the perfect fit for this or another role Note Employees are expected to work on-site at least on Mondays Tuesdays and Thursdays unless business obligations require otherwise LI-Hybrid LI-MS2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays Tuesdays and Thursdays unless they have a business obligation out of the office