Problem Manager-Core

4 weeks ago

Noida, India Cradlepoint Full time

Job Description Cradlepoint is looking for a talented Problem Manager - Core who will showcase strong technology leadership skills for our Core and Cloud domains. In this pivotal role, you'll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Cradlepoint Operations Engine. What You Will Do: Key Responsibilities - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The Skills You Bring: Required Qualifications - Cradlepoint Operations Engine - Mode Of Operations. - Cradlepoint Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation. - Subscriber Data Management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Strong Troubleshooting skills. - Network Performance analysis and optimization. - Database Management Systems knowledge. - Procedure Writing expertise. - Experience with Work Level Agreements (WLA) and Service Level Agreements (SLA). - ITIL Framework knowledge.

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