Urgent: Senior Manager

Primary Responsibilities Candidate with minimum of 10 to 15 yrs of core experience in running and managing IT Operations including IT Service Incident Management on ITIL Framework Good knowledge of Desktop Laptop troubleshooting Managed large scale 10000 desktops ODCs global multi-site multi technology hybrid mission critical networks - Data Voice Video technologies Exposure to and worked on LAN WAN Worked in 24x7 support environment with Global teams Involved in running driving transformation projects using automation levers in the End User space Experience in Service Delivery and managing SLA s Successfully managed the IT operations with a team of 40 multi-skill IT staff Functional experience includes Infrastructure Management Escalations management Team Management Vendor Management Asset Inventory Management Incident management Change Management Problem Management Management reporting presentation skills Critical Incident Handling and Project reporting to the leadership Adherence of corporate policies and to ensure systems and process compliance Should be able to communicate and manage key stakeholders internal external Implement the accepted and standardized licensing and software policy and monitoring and security measures Managing the compliances on the endpoints Should be able to drive and work on the Global Projects Should be able to handle internal and external audits like PCI DSS ISO 27001 SOX etc Ability to identify the core issues and drive SIPs Identify the areas of transformation by challenging the status quo and find better ways of doing things using automation artificial intelligence Agentic AI Performance Parameters High level of professionalism should give impeccable attention to detail Sense of urgency and ability to meet aggressive deadlines To help in establishing current and long-range objectives plans and policies in technology information security etc domains on behalf of the organization Commitment to Quality and Deadlines Very high self-motivation achievement orientation Implement Best Practices and Process High level of positive attitude High level of Integrity Effective time management skills Strong interpersonal and communication skills Problem-solving and analytical abilities Strong sense of ownership urgency drive and passion Collaborative and task oriented Strong Decision making and customer Focus Planning organizing coordination abilities Experience 10-15 years overall At least 2-3 years in similar capacity Technical Skills ITIL Foundation Certified High Proficiency in MS office Project Access Must possess good Hardware- Networking technical skills Communication skills Reporting skills MS Excel Power BI Presentation skills MS PowerPoint Documentation skills Initiative Judgment Drive and innovation Good understanding and working knowledge of AI ML Agentic AI Automation Cloud Infrastructure Problem identification and analytical ability Decision making and convincing ability Ability to understand the technical issue and liaison with teams to get to the root cause Understand Technologies related to SCCM Intune antivirus EDR DLP CASB Encryption Backup etc Desirable Skills Independent problem-solving self-direction self-motivated Should be able to work independently with minimum supervision A Strong sense of ownership urgency and drive Sharp analytical abilities Strong interpersonal and communication skills Talent management and Development Strong people management capabilities Exposure to the Cloud Infrastructure Hands-on experience on scripting PowerShell Python Having worked in a similar job in a BPO or an IT company Hands on experience on management of the endpoints and their compliance Strong Project Management People Management Skills Willing to work in shifts Weekends to support US UK and on-call duties a must