Customer Service

1 day ago

Noida Uttar Pradesh, India Pearson Full time

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Primary Responsibilities

- Level 2 Escalation calls
- Directly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of business
- Act as an escalation point for service-related problems
- Promote client programs and products
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOBs

Qualifications/Education and Experience:

- Required Education
- Bachelor’s degree
- 3-5 years of experience in a similar/related position
- Confident and fluid communicator
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Familiar and comfortable working in a busy corporate environment/shifts (24*7)
- Familiar with MS Office

- Excellent oral and written communication skills
- Great attention to detail
- Problem-solving skills
- Strong organizing and time management skills
- Customer service skills
- Effective teamwork skills

**Who we are**:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Workplace Type**: Hybrid

**Req ID**: 21444

  • Customer Service

    1 week ago

    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time ₹ 25,000 - ₹ 35,000 per year

    Profile - Customer ServiceQualification- 12 th + Experience in customer service/ Graduate FreshersExcellent communication skill in English.Location - NoidaMust be comfortable with US Shift( Night Shift)One way cab facility provided.Immediate joiner required.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthEducation:Higher Secondary(12th Pass)...

  • Customer Service Representative

    1 week ago

    Noida, Uttar Pradesh, India Soltee by Sulakshana Monga Full time

    **Job Title**: Customer Service Representative **Key Responsibilities**: - **Customer Support and Assistance**: - Provide accurate information about products, orders, shipping, returns, and exchanges. - Assist customers with placing orders, making payments, tracking deliveries, and resolving any order-related issues. - **Issue Resolution and Complaint...

  • Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3072943 **Job Description**: - Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and - business process services company. We harness the power of cognitive computing, hyper-automation, robotics, - cloud, analytics and emerging technologies to help our clients adapt to the digital...

  • Customer Service Agent

    1 day ago

    Noida, Uttar Pradesh, India Dynamointellect Private Limited Full time

    ResponsibilitiesCustomer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by...

  • Customer Service Assistant

    1 day ago

    Noida, Uttar Pradesh, India House of Fett Full time

    A Customer service Assistant is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a positive customer experience through effective communication and problem-solving skills. They may also assist with order processing and follow-up on customer issues to ensure satisfaction. **Job...

  • Customer Service Officer

    5 days ago

    Noida, Uttar Pradesh, India Visheshwar HR Pvt Ltd Full time

    Key Responsibilities: - **Customer Outreach**: Make outbound calls to potential customers and present company products or services. - **Lead Generation**: Identify and qualify leads, and document relevant information. - **Follow-Up**: Follow up on leads and maintain a detailed record of conversations. - **Feedback Collection**: Gather customer feedback and...

  • Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India True Beam Full time

    As an international customer care representative, you'd be responsible for assisting customers from various parts of the world with their inquiries, issues, and requests regarding products or services. Your duties might include: - Addressing customer concerns and resolving complaints in a timely and professional manner. - Offering product or service...

  • Customer Service Executive

    3 days ago

    Noida, Uttar Pradesh, India https:mochan.in Full time

    **Customer Service Executive (Chat Support - US Clients)** - Location:_ Noida ( work from Office) - Work Hours:_ 8 P.M to 5 A.M - Job Type:_ Full-Time - Experience:_ 1-2 years (required) **About the Role**: We’re hiring an experienced and proactive **Customer Service Executive** to join our support team. In this role, you will be responsible for handling...

  • Customer Service Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Amar Ujala Publications Ltd Full time

    Provide accurate and timely information regarding products, services, policies, and procedures. - Identify and resolve customer complaints and issues efficiently. - Escalate complex problems to the appropriate departments when necessary. - Assist customers with placing orders, processing payments, and tracking shipments. - Address issues related to order...

  • Customer Support

    1 week ago

    Noida, Uttar Pradesh, India IENERGIZER IT SERVICE PRIVATE LIMITED Full time

    Job Opening: Customer Support Executive - International Voice Process (Banking) Location: Noida Shift: Rotational (24x7) Working Days: 5 days a week (2 rotational offs) Contact: 9266833608 **Job Role**: **Key Responsibilities**: Handle inbound and outbound calls for banking customers internationally Resolve queries related to banking products and...