Customer Service Executive

1 day ago

Noida Uttar Pradesh, India https:mochan.in Full time

**Customer Service Executive (Chat Support - US Clients)**
- Location:_ Noida ( work from Office)
- Work Hours:_ 8 P.M to 5 A.M
- Job Type:_ Full-Time
- Experience:_ 1-2 years (required)

**About the Role**:
We’re hiring an experienced and proactive **Customer Service Executive** to join our support team. In this role, you will be responsible for handling **live chat support** for our **US-based clients**, ensuring quick, clear, and professional communication.

This is a great opportunity for someone who thrives in a fast-paced environment, has excellent written English, and is committed to delivering an outstanding customer experience.

**Key Responsibilities**:

- Provide real-time **chat support** to customers across the US market
- Resolve customer issues efficiently and professionally
- Handle multiple chats simultaneously while maintaining high service standards
- Accurately log all customer interactions in the system
- Collaborate with internal teams when escalation is needed
- Stay updated on products, services, and policies to provide accurate information

**Requirements**:

- **1-2 years** of experience in customer support (chat-based preferred)
- Excellent **written and verbal communication** in English
- Experience dealing with **international (US-based)** customers
- Ability to multitask and manage time effectively in a remote setting
- Familiarity with chat platforms like **Zendesk, Zohodesk, Freshdesk**, or similar
- Willingness to work during **US business hours**

**Nice to Have**:

- Prior experience in **e-commerce, SaaS**, or **service-based industries**:

- Problem-solving mindset and customer-first attitude
- Ability to work independently with mínimal supervision

**Benefits**:

- Competitive salary
- Flexible remote work environment
- Performance-based incentives
- Career growth opportunities
- Supportive and collaborative team culture

**How to Apply**:
**“Application - Customer Service Executive (Chat Support)”**

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Leave encashment

Application Question(s):

- Are you available to work in night shift from 8pm to 5am?
- Are you currently working?
- How strong are your English communication skills?
- Can you join immediately?

**Experience**:

- How much experience you have in Customer Support field?: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9266240737

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