Customer Service Executive

4 hours ago

Noida Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

Job Title: Customer Service Executive (Go Magenta - US Telecom Chat Process)

Location: Noida, Sector 60

**About Us**:
It is a leading BPO located in Noida’s vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.

As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

**Key Responsibilities**:

- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

Salary - 25K - 40K CTC

**Requirements**:
~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

**~Working Conditions**:
~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

Note: No cab facilities or meal provisions.

Interview Details:
Time: Between 3:00 PM - 8:00 PM

Address: Noida Sector 60 (Nearest Metro Station: Noida Sector 59)

**Why Join Us?**

1.Engage with a dynamic and supportive team in the US telecom sector.

Develop your skills in a blended customer service role.

2.Competitive environment that values efficiency and customer satisfaction.

If you are ready to take on the challenge and can join immediately, we invite you to walk in for an interview.

**Regards**

**upasana**

**8383821151**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- US Chat process: 1 year (required)
- US Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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