Customer Service Executive

**MyOperator** is India's leading cloud communication platform, empowering over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions. Our robust suite of products—including IVR, call management, virtual numbers, and CRM integrations—helps businesses streamline communication, boost sales, and enhance customer experience. We are seeking a dedicated and articulate **Voice Support Executive** to join our ambitious team and be the voice of support for our valued customers.

**The Role**

You will serve as the primary point of contact for our diverse client base, providing exceptional phone-based technical and non-technical assistance. Your expertise will be crucial in ensuring our customers receive immediate and effective help with their cloud communication solutions, from initial setup to advanced troubleshooting.

**Key Responsibilities**
- **Handle inbound and outbound customer calls**, providing timely and effective technical and non-technical support.
- **Diagnose and resolve customer issues** related to MyOperator's products and services, including IVR setup, call routing, virtual numbers, and API integrations.
- **Conduct basic network and connectivity troubleshooting** to identify root causes of call quality issues or service interruptions.
- **Guide customers through product features**, configurations, and best practices, clearly explaining complex technical concepts in an easy-to-understand manner.
- **Accurately document all customer interactions**, issues, and resolutions in the CRM system, ensuring a clear record for future reference.
- **Escalate complex technical or unresolved issues** to appropriate internal teams (e.g., Engineering, Product) and follow up to ensure a timely resolution.
- **Maintain a high level of product knowledge** and stay updated on new features, services, and technical enhancements.
- **Maintain a professional and empathetic demeanor** during all customer interactions, ensuring a positive support experience.

**Requirements**:

- **Education**: Bachelor's degree in any discipline.
- **Experience**: 1-3 years in a voice-based customer or technical support role, preferably within a SaaS, Telecom, or IT company.
- **Communication Skills**: Exceptional verbal communication in English is essential. Clear articulation, active listening, and a friendly phone presence are critical. Proficiency in Hindi and other regional languages is a significant advantage.
- **Technical Aptitude & Problem-Solving**:

- Strong analytical and troubleshooting skills with the ability to diagnose issues over the phone and guide users to solutions.
- Basic understanding of **cloud-based software**, **internet connectivity**, and **CRM systems**.
- Familiarity with **telephony platforms, VoIP, SIP protocols**, or other communication technologies is a plus.
- **Customer Focus**: A genuine passion for helping customers and a strong commitment to delivering excellent service on every call.
- **Process Orientation**: Ability to follow established procedures, document interactions accurately, and manage call queues effectively.

**Why Join MyOperator?**
- Fast-track career growth opportunities.
- Access to ongoing training and product certifications.
- A collaborative and supportive team culture.
- Direct impact on customer satisfaction and business success.

Pay: ₹300,000.00 - ₹325,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Paid sick time

Application Question(s):

- How many years in Support Role?
- What is your fixed CTC?

Work Location: In person

**Speak with the employer**
+91 9267989047