Customer Service Executive

14 hours ago

Noida Uttar Pradesh, India Ramagya Sports Academy Full time

**Job Summary**:
As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience. Your role is essential in maintaining customer satisfaction and building strong relationships.

**Key Responsibilities**:

- **Issue Resolution**: Identify and resolve customer issues effectively, ensuring a satisfactory outcome.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information and assistance.
- **Documentation**: Record customer interactions, feedback, and inquiries in the customer management system to ensure accurate tracking and follow-up.
- **Follow-Up**: Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
- **Collaboration**: Work closely with other departments, such as sales and technical support, to address customer needs and improve service delivery.
- **Feedback Collection**: Gather customer feedback and suggestions to help improve our products and services.
- **Training and Development**: Participate in training sessions to enhance your skills and knowledge of our offerings.

**Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field (preferred).
- Proven experience in customer service or a related role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Patience and empathy when dealing with customer concerns.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A positive and collaborative work environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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