International Customer Service Executive

4 hours ago

Noida Uttar Pradesh, India onlineinfatuation Full time

**Profile**:International Customer Service Executive

**Salary**: Up to 36k

**Location**: Noida Sec 63

**Shift**: US/Night Shift

**Process**: US Process

**Job Type**: Full Time (on site)

Min 1 years' experience.

**Requirements**:

- **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to customers.
- **International Communication**: Communicate effectively with customers from diverse cultural backgrounds, demonstrating cultural sensitivity and awareness.
- **Order Management**: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless experience.
- **Escalation Handling**: Escalate complex issues to the appropriate department or higher management, ensuring swift resolution and customer satisfaction.
- **Feedback Management**: Gather customer feedback and insights to identify areas for improvement and contribute to the enhancement of products and services.
- **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using CRM software.
- **Cross-functional Collaboration**: Collaborate with various teams including Sales, Marketing, and Operations to address customer needs and improve overall service delivery.
- **Quality Assurance**: Adhere to company policies and service standards to ensure consistently high-quality service delivery.

**Job Summary**:
The International Customer Service Executive plays a pivotal role in ensuring excellent customer experiences for our global clientele. They will be responsible for handling inquiries, resolving issues, and providing support via various channels to our international customers. This role requires exceptional communication skills, cultural sensitivity, and a dedication to providing top-notch service.

**Qualifications and Skills**:

- Bachelor’s degree.
- Previous experience in customer service or related roles, particularly in an international.
- Excellent verbal and written communication skills in English; proficiency.
- Strong interpersonal skills and ability to empathize with customers from diverse backgrounds.
- Problem-solving skills with a focus on finding efficient and effective solutions.
- Familiarity with CRM software and other customer service tools is desirable.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹36,000.00 per month

Schedule:

- Night shift
- US shift

Application Question(s):

- Do you have experience in international customer service and sales?
- Are you able to do US/Night shift?
- Are you a immediate joiner??

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Service

    4 hours ago

    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer Service** **Qualification - 12 th + Experience in customer service/ Graduate Freshers** **Excellent communication skill in English.** **Location - Noida** **Must be comfortable with US Shift( Night Shift)** **One way cab facility provided.** **Immediate joiner required.** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...

  • International Customer Service Advisor

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Talent X International Full time

    We are hiring Customer Service Representative for a leading company. Job Role - Customer Service Representative Industry - International Telecom Shift - US Shift Location - Noida Experience - Must have Minimum 6 Months in an international bpo. Knowledge & Skills Required - Any Undergraduate/Graduate Should have excellent communication skills in...

  • Customer Service Executive

    6 days ago

    Noida, Uttar Pradesh, India Pattolika Pvt Ltd Full time

    Hiring Customer Service Executive ( International Voice Process) Location: Sector-60, Noida, Uttar Pradesh Experience: 1+ years (Freshers with good communication skills can apply) Age limit - 35 years **Salary**: 30K in hand to 33K in hand **Job Description**: Good communication skills in the English language. Graduated Freshers can apply, Undergrad with...

  • Customer Service Executive

    6 days ago

    Noida, Uttar Pradesh, India https:mochan.in Full time

    **Customer Service Executive (Chat Support - US Clients)** - Location:_ Noida ( work from Office) - Work Hours:_ 8 P.M to 5 A.M - Job Type:_ Full-Time - Experience:_ 1-2 years (required) **About the Role**: We’re hiring an experienced and proactive **Customer Service Executive** to join our support team. In this role, you will be responsible for handling...

  • Customer Service Executive

    4 hours ago

    Noida, Uttar Pradesh, India Medibhai Pvt limited Full time

    Job Description - Customer Service Executive Location: Noida Company: Medibhai Pvt. Ltd. **Salary**: Up to ₹18,000/month About the Role We are looking for a **Customer Service Executive** to join our team in Noida. The role involves handling customer queries, providing timely support, and ensuring excellent service experience. Key Responsibilities -...

  • Customer Care Executive

    6 days ago

    Noida, Uttar Pradesh, India Libra International Ltd. Full time

    Job Title: Consumer Customer Care Executive Industry: Foam & Mattress Department: Customer Service Location: Noida Sec-10 Type: Full-time Job Summary Key Responsibilities media, chat, or other channels. - Resolve product or service issues by clarifying customer complaints, determining the cause, and identifying the best solutions. - Follow up to...

  • Sales Executive

    1 week ago

    Nawada, Noida, Uttar Pradesh, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Sales Executive - International Outbound Calls **Location**: Noida, Sector 142 **Salary**: ₹20,000 to ₹55,000 + Attractive Incentives **Key Responsibilities**: - Make outbound international calls to potential customers - Promote and sell products/services over the phone - Maintain accurate call records and follow up on...

  • International Customer Service Agent

    6 days ago

    Noida, Uttar Pradesh, India Precise Infotech Solution Full time

    **Location**: Noida sec 135 **Role**: Customer Support Executive - International Voice/Non-Voice **Shift**: Rotational (24/7 environment) **Qualification**: Graduate / Undergraduate **Salary**: As per interview **What you’ll do**: Resolve queries with professionalism & empathy Maintain service quality and customer satisfaction **What we’re looking...

  • Customer Care Executive

    4 hours ago

    Noida, Uttar Pradesh, India MIRZA INTERNATIONAL LIMITED Full time

    JD FOR CCE. **Job Title**: Customer Care Executive **Key Responsibilities**: - Provide information about the company’s products or services and answer any questions or concerns. - Assist customers in troubleshooting issues, processing orders, returns, and exchanges. - Resolve customer complaints or issues in a professional and timely manner, escalating...