Customer Care Executive

4 days ago

Noida Uttar Pradesh, India MIRZA INTERNATIONAL LIMITED Full time

JD FOR CCE.

**Job Title**: Customer Care Executive

**Key Responsibilities**:

- Provide information about the company’s products or services and answer any questions or concerns.
- Assist customers in troubleshooting issues, processing orders, returns, and exchanges.
- Resolve customer complaints or issues in a professional and timely manner, escalating to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions.
- Follow up with customers to ensure satisfaction and assist with any ongoing needs.
- Ensure a high level of customer satisfaction and retain loyalty by offering personalized solutions.
- Stay updated on product knowledge and industry trends to assist customers effectively.
- Meet performance targets related to customer satisfaction, response time, and case resolution.

**Skills & Qualifications**:

- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to remain calm and empathetic in high-pressure situations.
- Good organizational and time management skills.
- Ability to work in a team-oriented environment and independently.
- Positive attitude and customer-centric mindset.
- (Bachelor’s degree preferred).
- Fast paced and dynamic work environment.

Company detail
- Mirza International Noida sec-136.

Pay: ₹9,857.15 - ₹28,838.58 per month

Schedule:

- Day shift
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8448380955

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