Customer Care Executive

5 days ago

Noida Uttar Pradesh, India Razor Infotech Private Limited Full time

**Job Title**: Customer Care Executive

**Location**: Sec 58, Noida

**Job Summary**:
As a Customer Care Executive, you will be the first point of contact for our customers, providing them with information, support, and resolving any issues they may encounter. Your role is crucial in ensuring a positive customer experience and maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- **Issue Resolution**: Identify and troubleshoot customer issues, providing solutions or escalating to higher support levels as needed. Follow up to ensure resolution and customer satisfaction.
- **Product Knowledge**: Develop and maintain a thorough understanding of company products, services, and policies to effectively address customer needs and provide accurate information.
- **Documentation**: Accurately record customer interactions and transactions in the CRM system. Maintain detailed logs of issues and resolutions to aid in future problem-solving.
- **Feedback Collection**: Gather customer feedback and suggestions, reporting common issues or trends to help improve products and services.
- **Quality Assurance**: Adhere to company guidelines and standards to ensure consistent, high-quality customer service. Participate in training and development opportunities to enhance skills and knowledge.

**Qualifications**:

- **Education**: High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- **Experience**: Previous experience in customer service, call center, or a similar role is desirable but not mandatory.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations with professionalism and composure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Multitasking and organizational skills.
- **Personal Attributes**:

- Empathetic and patient with a strong customer-focused attitude.
- Team player with a positive attitude and a willingness to help others.
- Adaptable and able to thrive in a fast-paced environment.

Regards

HR Department

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7303605126

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