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Inbound Customer Support

2 weeks ago

Hebbal Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading bank in India.
- Taking care of customer concerns and queries for premium and online banking services.
- Helping customers with data, information, and technical know-how on digital banking services online.
- Guiding customers on the savings account, current account, banking transactions, debit card, ATM, credit card, online/ internet banking, Cash, credit transactions, and Bank fraud and prevention.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Leading Bank in India
- Post: Super Premium Associate (Inbound Customer Support)
- Location: Hebbal, Bangalore
- Shift timings: 24x7 rotational shifts (any 09 hour shift )
- Working Days: 05 days (Rotational)
- Week Offs: 02 days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹28,000 (₹33,000 CTC) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- One side Cab Service (before 6:00 am & after 10:00 pm login/logouts)

SELECTION CRITERIA
- Bachelor’s degree in any field
- Min 18 months of banking customer support experience (BPO)
- Proficiency in English and Hindi languages
- Applicant should be ready to join immediately and WFO
- 02 dose Vaccination mandatory for interview

REQUIRED SKILLS
- Excellent communication skills (Hindi & English)
- Knowledge of customer service principles and practices
- Excellent customer service & Interpersonal skills
- Ability to work independently and as part of a team

INTERVIEW PROCEDURE
- Round 1 - HR Interview
- Round 2 - AMCAT
- Round 3 - Operations
- Round 4 - Client

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- banking customer support (BPO): 2 years (preferred)

**Language**:

- fluent English (required)
- Hindi (required)

**Speak with the employer**
+91 8287260055
- Health insurance