Customer Support Executive

**Job Title: Customer Support Executive**

**Location: Bangalore, India (Sarjapur / Marathahalli Area)**

**Key Responsibilities**:

- Handle inbound and outbound sales calls to engage and support customers effectively.
- Provide exceptional international customer support, addressing queries and resolving issues promptly.
- Manage and nurture relationships with High Net Worth Individual (HNI) clients, ensuring personalized service and satisfaction.
- Understand customer needs and offer appropriate solutions to enhance customer experience and drive sales.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Identify opportunities for upselling and cross-selling products or services.
- Stay updated with product knowledge, industry trends, and customer service best practices.
- Handle escalations and complex customer issues with tact and professionalism.

**Shift Timings**:

- Shift 1: 6:00 AM to 3:00 PM
- Shift 2: 3:00 PM to 12:00 AM

**Additional Benefits**:

- Meals provided during shifts.
- Transportation facility: Pickup available at 6:00 AM or 12:00 AM.
- Location: Bangalore Sarjapur / Marathahalli.

**Qualifications and Skills**:

- Proven experience in inbound and outbound sales, preferably in an international customer support environment.
- Experience in managing HNI clients is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-focused mindset with problem-solving abilities.
- Flexibility to work in assigned shifts.

Job Title: Customer Support Executive

Location: Bangalore, India (Sarjapur / Marathahalli Area)

**Job Description**:
Key Responsibilities:

- Handle inbound and outbound sales calls to engage and support customers effectively.
- Provide exceptional international customer support, addressing queries and resolving issues promptly.
- Manage and nurture relationships with High Net Worth Individual (HNI) clients, ensuring personalized service and satisfaction.
- Understand customer needs and offer appropriate solutions to enhance customer experience and drive sales.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Identify opportunities for upselling and cross-selling products or services.
- Stay updated with product knowledge, industry trends, and customer service best practices.
- Handle escalations and complex customer issues with tact and professionalism.

Shift Timings:

- Shift 1: 6:00 AM to 3:00 PM
- Shift 2: 3:00 PM to 12:00 AM

Additional Benefits:

- Meals provided during shifts.
- Transportation facility: Pickup available at 6:00 AM or 12:00 AM.
- Location: Bangalore Sarjapur / Marathahalli.

Qualifications and Skills:

- Proven experience in inbound and outbound sales, preferably in an international customer support environment.
- Experience in managing HNI clients is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-focused mindset with problem-solving abilities.
- Flexibility to work in assigned shifts.

**Education**:

- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work with a diverse and international client base.
- Professional growth and development opportunities.
- Supportive and collaborative work environment.
- Meals and transportation facilities as mentioned.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work with a diverse and international client base.
- Professional growth and development opportunities.
- Supportive and collaborative work environment.
- Meals and transportation facilities as mentioned.

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

- Are you comfortable working in rotational shifts (6:00 AM - 3:00 PM and 3:00 PM - 12:00 AM)?
- How many years of experience do you have in customer support?
- Have you worked with High Net Worth Individual (HNI) clients before?
- Have you handled inbound and outbound sales calls in a previous role?
- Can you come down for the interview?

**Education**:

- Bachelor's (preferred)

Work Location: In person