customer Support

2 days ago


Hebbal, Karnataka, India Mikrotek Machines Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Roles and Responsibilities:

1. Customer Interaction and Communication

  • Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.
  • Listen actively to customer concerns, demonstrate empathy, and ensure timely resolution.
  • Maintain a positive and professional tone across all customer interactions.

2. Query Resolution and Complaint Handling

  • Understand customer needs and provide accurate information or suitable solutions.
  • Record, track, and follow up on customer complaints to ensure closure within defined timelines.
  • Escalate complex issues to higher authorities or relevant departments where necessary.
  • Ensure that all customer queries are resolved in compliance with company policies.

3. Product and Service Knowledge

  • Acquire and maintain in-depth knowledge of company products, services, processes, and policies.
  • Provide customers with accurate information, guidance, and product usage support.
  • Stay updated with product changes, new launches, and promotional activities.

4. Documentation and Reporting

  • Maintain detailed and accurate records of customer interactions in the CRM or ticketing system.
  • Prepare periodic reports on customer feedback, common issues, and service metrics.
  • Ensure confidentiality and data protection in handling customer information.

5. Performance and Quality Management

  • Achieve individual and team performance targets including response time, resolution rate, and customer satisfaction scores.
  • Adhere to quality standards, communication scripts, and service protocols.
  • Participate in ongoing training and development programs to enhance product knowledge and service skills.

6. Team Coordination and Collaboration

  • Coordinate with internal departments such as Sales, Technical Support, and Logistics to ensure smooth resolution of customer issues.
  • Provide feedback and insights from customer interactions to improve products and processes.
  • Support team members in achieving collective goals and maintaining a positive work environment.

7. Customer Relationship Management

  • Build and maintain long-term relationships with customers through consistent service excellence.
  • Promote customer loyalty by ensuring a positive experience at every touchpoint.
  • Collect and report customer feedback to aid continuous improvement initiatives.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


  • F&B Executive

    1 week ago


    Hebbal, Karnataka, India Shilton hospitality llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking an enthusiastic and service-oriented F&B Executive to join our hospitality team. The ideal candidate will oversee the day-to-day food and beverage operations, ensure exceptional guest experiences, and support smooth service in line with company standards.Key ResponsibilitiesSupervise and coordinate daily food & beverage...

  • Captain

    1 week ago


    Hebbal, Karnataka, India Shilton hospitality llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experienced and service-oriented Captain to join our Food & Beverage team. The Captain will be responsible for supervising restaurant operations, managing the service team, and ensuring an exceptional guest dining experience.Key Responsibilities:Supervise daily restaurant operations and ensure smooth service.Greet guests, take...

  • Sales Coordinator

    1 day ago


    Hebbal, Karnataka, India Mikrotek Machines Ltd. Full time ₹ 4,20,000 per year

    1) Review, Monitor & Control of pending orders1.1 To release the WO by getting RQDD from planning within 24 hrs1.2 Send order acknowledgement1.3 Do review of pending WO with planning to ensure timely dispatches. If reqd, rise the level.1.4 Take revised dates in case of delay and inform the agent or customer by email.1.5 Time to time, prioratise the pending...


  • Hebbal, Karnataka, India AFORV Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    International Voice Process – Sales & Customer Success ExecutiveExperience: 1 to 6 YearsLocation: Hebbal BangaloreShift: US Shift (Night Shift)Transportation: Cab Facility ProvidedHandle outbound international calls with customers across the US market.Build rapport with clients and ensure exceptional customer experience.Achieve sales targets through...

  • Stewardess

    1 week ago


    Hebbal, Karnataka, India Shilton hospitality llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are looking for a dedicated and customer-focused Stewardess to join our hospitality team. The ideal candidate will be responsible for ensuring excellent guest service, maintaining cleanliness, and assisting in the smooth operation of dining and service areas.Key ResponsibilitiesGreet and assist guests in a friendly and professional...


  • Hebbal, Karnataka, India Shilton hospitality llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are looking for a Front Office Assistant to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to handle front desk operations efficiently. You will play a key role in ensuring smooth guest experiences and supporting overall front office...


  • Hebbal, Karnataka, India Spruce Full time ₹ 12,00,000 - ₹ 14,00,000 per year

    Job Title: Salesforce Marketing Cloud SpecialistHybrid : Night Shift (US timings - 2 pm IST to 10 pm IST)Retail industry clientImmediate joiners will be preferred.Job Summary: We are seeking a skilled and innovative Salesforce Marketing Cloud Specialist to lead our marketing automation and campaign execution efforts. The ideal candidate will be proficient in...

  • Senior Bartender

    1 week ago


    Hebbal Kempapura, Karnataka, India Shilton hospitality llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking an experienced and passionate Senior Bartender to join our team. The ideal candidate will have excellent knowledge of beverages, cocktails, and bar operations, along with strong leadership skills to guide and train junior bartenders. As a Senior Bartender, you will play a key role in ensuring exceptional guest experiences while...

  • Customer Support

    2 days ago


    Hebbal, Bengaluru, Karnataka, India Mikrotek Machines Ltd. Full time

    **Key Roles and Responsibilities**: **1. Customer Interaction and Communication** - Listen actively to customer concerns, demonstrate empathy, and ensure timely resolution. - Maintain a positive and professional tone across all customer interactions. **2. Query Resolution and Complaint Handling** - Understand customer needs and provide accurate information...

  • CRM -customer Support

    5 hours ago


    Hebbal, Bengaluru, Karnataka, India Conneqt Business Solutions Full time

    **Role Objectives** The incumbent has a responsibility of Customer Support who will offer excellent service to the customers of Tata Consumer Soulfull Private Limited. He/she should be a customer-oriented individual and has to ensure that a standardized level of service is maintained for all the customers. **Key Responsibilities** - Resolve various...


  • Hebbal, Bengaluru, Karnataka, India Boston Business Solutions Pvt Ltd Full time

    Job Role: Customer Support Executive - Banking Process Minimum **1.6 years** experience in Banking Domain Languages: English + **Tamil or Malayalam** Roles and Responsibilities: Handling Customer Queries and Grievances for Premium and NRI Customers 9 Hours Rotational Day Shift Rotational Week Off Immediate Joiners Preferred Salary**:33000 CTC**...


  • Hebbal, India Mikrotek Machines Ltd. Full time

    1. Administrative and Operational Support: Sales Documentation: Prepare, review, and maintain sales contracts, proposals, and other crucial sales documents. Data Management: Accurately enter and update customer information, sales data, and leads into a CRM (Customer Relationship Management) system. Reporting: Generate regular sales reports, analyses, and...

  • Customer Support

    6 days ago


    Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    We are hiring for Customer support - International Voice Process Location: Manyata Tech Park, Hebbal CTC upto 4 lpa Role: - Handling inbound calls of international voice providing them with information, support and solutions. - Understand customer concern and providing Accurate and timely Responses,Record customers interaction. Handle voice process - 5...


  • Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    **Urgent Hiring for Customer Care Executives** - Handling Customer queries over phone - Inbound voice support - Work 24/7 shift **Job Requirements -** - Need Excellent English communication - Qualification - UG - Must have minimum six month of BPO / customer support experience - Should have excellent communication in English (Both verbal and Written) -...


  • Hebbal, Bengaluru, Karnataka, India VU Job Solution Full time

    **customers, making outbound calls to potential customers, and following up on leads.**: - **Understanding customers' needs and helping accordingly.**: - **Answering potential customers' questions and sharing additional information.** **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental...


  • Hebbal, Bengaluru, Karnataka, India Project X Placements Full time

    ROLES AND RESPONSIBILITIES - Provide voice support to customers for a leading bank in India. - Taking care of customer concerns and queries for premium and online banking services. - Helping customers with data, information, and technical know-how on digital banking services online. - Guiding customers on the savings account, current account, banking...


  • Hebbal, Bengaluru, Karnataka, India Project X Placements Full time

    ROLES AND RESPONSIBILITIES - Provide voice support to customers for a leading bank in India. - Taking care of customer concerns and queries for premium and online banking services. - Helping customers with data, information, and technical know-how on digital banking services online. - Guiding customers on the savings account, current account, banking...


  • Hebbal, Bengaluru, Karnataka, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

    Urgent opening in one of the leading BPO **Role: Customer support executive** **Highest Qualification: Graduate** **Minimum 18 months experience compulsory** **Minimum 6 months experience in banking sector** **Location: Hebbal, Bangalore** **6 days working** **Language: English+Tamil or English+Malayalam** **Job Types**: Full-time, Permanent Pay:...