customer Support

4 days ago


Hebbal, Karnataka, India Mikrotek Machines Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Roles and Responsibilities:

1. Customer Interaction and Communication

  • Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.
  • Listen actively to customer concerns, demonstrate empathy, and ensure timely resolution.
  • Maintain a positive and professional tone across all customer interactions.

2. Query Resolution and Complaint Handling

  • Understand customer needs and provide accurate information or suitable solutions.
  • Record, track, and follow up on customer complaints to ensure closure within defined timelines.
  • Escalate complex issues to higher authorities or relevant departments where necessary.
  • Ensure that all customer queries are resolved in compliance with company policies.

3. Product and Service Knowledge

  • Acquire and maintain in-depth knowledge of company products, services, processes, and policies.
  • Provide customers with accurate information, guidance, and product usage support.
  • Stay updated with product changes, new launches, and promotional activities.

4. Documentation and Reporting

  • Maintain detailed and accurate records of customer interactions in the CRM or ticketing system.
  • Prepare periodic reports on customer feedback, common issues, and service metrics.
  • Ensure confidentiality and data protection in handling customer information.

5. Performance and Quality Management

  • Achieve individual and team performance targets including response time, resolution rate, and customer satisfaction scores.
  • Adhere to quality standards, communication scripts, and service protocols.
  • Participate in ongoing training and development programs to enhance product knowledge and service skills.

6. Team Coordination and Collaboration

  • Coordinate with internal departments such as Sales, Technical Support, and Logistics to ensure smooth resolution of customer issues.
  • Provide feedback and insights from customer interactions to improve products and processes.
  • Support team members in achieving collective goals and maintaining a positive work environment.

7. Customer Relationship Management

  • Build and maintain long-term relationships with customers through consistent service excellence.
  • Promote customer loyalty by ensuring a positive experience at every touchpoint.
  • Collect and report customer feedback to aid continuous improvement initiatives.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



  • Hebbal Kempapura, Karnataka, India SUMUKHAM ENTERPRISES LLP Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Role Description:We are looking for a Marketing Support Executive to assist the marketing team in executing campaigns, managing marketing materials, and coordinating with vendors, customers, and team members. You will help ensure smooth day-to-day marketing operations and contribute to the growth of our brand.Key Responsibilities:Support the marketing team...

  • Data Platform Lead

    4 days ago


    Hebbal, Karnataka, India Unilode Aviation Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    :The Data Platform Lead leads the development, implementation, and management of Unilode's data warehouse and associated infrastructure. The role ensures the data platform is robust, scalable, and optimised to support analytics, insights, and business decision-making. It also drives platform innovation and partners across teams to enable secure, accessible,...


  • Hebbal, Karnataka, India AFORV Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    International Voice Process – Sales & Customer Success ExecutiveExperience: 1 to 6 YearsLocation: Hebbal BangaloreShift: US Shift (Night Shift)Transportation: Cab Facility ProvidedHandle outbound international calls with customers across the US market.Build rapport with clients and ensure exceptional customer experience.Achieve sales targets through...

  • Library Assistant

    4 days ago


    Hebbal, Karnataka, India Atria Institute of Technology Full time ₹ 2,92,000 - ₹ 3,00,000 per year

    Job Description-Library AssistantLocation: Hebbal , BangaloreJob Type: Full-timeAbout the RoleWe are looking for a dedicated and organized Library Assistant to support the daily operations of our institutional library. The ideal candidate should be detail-oriented, student-friendly, and able to manage library resources efficiently.Key ResponsibilitiesAssist...


  • Hebbal, Karnataka, India Axiscades Technology Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Designation: Information Security Manager AXISCADES is a leading, end to end engineering solutions and Product Company. We bring expertise that caters to the digital, engineering and smart manufacturing needs of large enterprises. With decades of experience in creating innovative, sustainable and safer products worldwide, AXISCADES delivers business value...

  • DevOps Engineer

    2 weeks ago


    Hebbal, Karnataka, India Unilode Aviation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    :The role of the DevOps Engineer is to bridge the gap between development and operations, ensuring efficient, reliable, and secure software delivery. By focusing on automation, scalability, and continuous improvement, you will enable Unilode's IT transformation and enhance the organisation's operational capabilities in the aviation industry.Key...

  • Office Staff

    2 weeks ago


    Hebbal Kempapura, Karnataka, India CCAN SOLUTION Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Office Staff & Business Development Executive – CCAN Solution, BangaloreLocation: BangaloreCompany: CCAN Solution LLP (Leading WES, ECA, Transcript & Attestation Service Provider)CCAN Solution is a trusted global service provider for WES Evaluation, ECA Assistance, University Transcripts, MOI, Attestation, and International Verification Services.We are...


  • Hebbal, Bengaluru, Karnataka, India Snow Planners And Builders Full time

    **We are Hiring !!!** **Designation**: Customer Support **Process**: Voice process **Industry**: BPO **Qualification**: Graduate **Experience**: Min 1.6 years in BPO **Skillset**: excellent communication skills. **Languages**: Telugu, Malayalam & Tamil **Working days** : 5 Days Working / 2 week off. **Salary**: 25K - 32K **Shift**: Day...


  • Hebbal, Bengaluru, Karnataka, India Alphacentric Healthcare Pvt Ltd Full time

    **Title: Customer Support Executive** **Company**: Protyze **Job Type**: Full-time | On-site **Department**: Customer Experience **Work Location**: Protyze Office, Kirloskar Business Park, Hebbal, Bangalore **Working Days: Monday to Saturday** **Timings: 10:00 AM - 7:00 PM** **About Protyze**: Protyze is a growing wellness and nutrition brand committed...


  • Hebbal, Bengaluru, Karnataka, India Project X Placements Full time

    ROLES AND RESPONSIBILITIES - Provide voice support to customers for a leading bank in India. - Taking care of customer concerns and queries for premium and online banking services. - Helping customers with data, information, and technical know-how on digital banking services online. - Guiding customers on the savings account, current account, banking...


  • Hebbal, Bengaluru, Karnataka, India VU Job Solution Full time

    **ls** **-Knowledge of TAT, compliance, ticketing systems, CSAT.** **-Working on short SLA and clearing backlogs.** **-Should be familiar with Customer Empathy, customer service.** English Hindi Mandate **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: -...


  • Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    **Job description** Urgently hiring for International Voice Process and non voice process (Minimum 6 months experience in Voice, Chat, Non Voice Process) Location: Manyata Techpark, Bangalore - Receive inbound calls to gather and verify required information and to solve customer queries - Have excellent judgment skills to be able to properly evaluate...


  • Hebbal, Bengaluru, Karnataka, India VU Job Solutions Full time

    **ls** **-Knowledge of TAT, compliance, ticketing systems, CSAT.** **-Working on short SLA and clearing backlogs.** **-Should be familiar with Customer Empathy, customer service.** **Fluent Hindi and English** **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Hebbal, Bengaluru, Karnataka, India Ujobs Consulting Full time

    We have openings for **Customer support Executive with banking experience**: - Should be a **Graduate**: - Should have **good communication.**: - Should speak **English, Hindi.**: - **Fresher OR experience** in Voice process. - **5 days working and Rotational off**: - Salary: Upto **4LPA**: - **Work from office** Work Location: HEBBAL **If...


  • Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    **Job description** **We are hiring for International Voice Process Executives** **Location: Manyata Tech Park, Bangalore** **CTC: 29k per month** **Eligibility**: - Min. 6 months experience in customer support / BPO /Travel experience - Bachelor's Degree or Undergraduate - Excellent English Written and spoken communication, business technical writing -...


  • Hebbal Kempapura, Bengaluru, Karnataka, India Sumukham Enterprises LLP Full time

    **Role Description**: We are looking for a Marketing Support Executive to assist the marketing team in executing campaigns, managing marketing materials, and coordinating with vendors, customers, and team members. You will help ensure smooth day-to-day marketing operations and contribute to the growth of our brand. **Key Responsibilities**: - Support the...


  • Hebbal, Bengaluru, Karnataka, India Snow Planners And Builders Full time

    **We are Hiring!!!** **Designation**: - Customer Support (Banking process) **Qualification**: Graduate / Undergraduate **Experience**: - 1.7 yrs (Insurance or Banking Experience mandatory) **Languages**: - English & Malayalam / Tamil / Telugu No comprise on communication **Shift**: - Day shift (6 days working, Rotational week off) **Work...