Customer Support Associate

2 days ago

Hebbal Bengaluru Karnataka, India Snow Planners And Builders Full time

**We are Hiring **

**Designation**: Customer Support

**Process**: Voice process

**Industry**: BPO

**Qualification**: Graduate

**Experience**: Min 1.6 years in BPO

**Skillset**: excellent communication skills.

**Languages**: Telugu, Malayalam & Tamil

**Working days** : 5 Days Working / 2 week off.

**Salary**: 25K - 32K

**Shift**: Day shift

**Location**: Hebbal, Bangalore

Looking for Immediate joiners

**Roles & Responsibilities**:
Product Knowledge and Troubleshooting: Provide comprehensive knowledge of the company’s products or services, guiding customers through troubleshooting steps and resolving technical issues. Support may involve offering step-by-step instructions or recommending solutions tailored to regional needs.

Managing Customer Complaints and Escalations: Act as a point of contact for customers with unresolved issues, offering a professional and empathetic approach to handle complaints. Escalate complex issues to senior support staff or relevant departments for further resolution, ensuring customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How many years of experience do you have in the BPO industry?
- What are the other languages you know to speak ?

Work Location: In person

**Speak with the employer**
+91 6380723976

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