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Customer Support Associate
2 weeks ago
A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities
- Answer questions about products or services
- Help troubleshoot issues
- Process returns
- Handle customer complaints
- Provide solutions and alternatives
- Follow up to ensure resolution
- Record customer interactions
- Process customer accounts
- File documents
- Adhere to service level agreement (SLA) deadlines
**Skills**:
- **Empathy**: Understand another person's emotions and perspective
- **Problem solving**: Identify problems, brainstorm, and analyze answers
- **Communication**: Provide knowledgeable help to customers
- **Active listening**: Listen to customers and understand their concerns
- **Patience**: Remain calm and positive during stressful interactions
- **Organizational skills**: Manage time well and multitask
- **Documentation skills**: Maintain accurate records
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- US shift
Supplemental Pay:
- Quarterly bonus
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 7978877984
Expected Start Date: 27/01/2025
