Banking Voice Process

5 days ago

Hebbal Bengaluru Karnataka, India Snow Planners And Builders Full time

**We are Hiring**

**Designation**:

- Customer Support (Banking process)

**Qualification**: Graduate / Undergraduate

**Experience**:

- 1.7 yrs (Insurance or Banking Experience mandatory)

**Languages**:

- English & Malayalam / Tamil / Telugu

No comprise on communication

**Shift**:

- Day shift (6 days working, Rotational week off)

**Work Location**:

- Hebbal, Bangalore.

**Roles and responsibility**:

- **Problem Resolution**: Resolve customer complaints, issues, or concerns in a timely and professional manner, ensuring customer satisfaction.
- **Product Information**: Provide customers with clear and accurate information about banking products such as savings accounts, credit cards, loans, and other financial services.
- **Transaction Assistance**: Assist customers with online banking services, including bill payments, fund transfers, and other transactional services.
- **Compliance & Security**: Ensure that all customer interactions comply with banking regulations, security protocols, and company policies.
- **Issue Escalation**: Escalate complex or unresolved issues to higher-level support or relevant departments as necessary.
- **Record Keeping**: Maintain accurate records of customer interactions, transactions, and resolutions in the system.

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How many years of experience do you have in banking sector ?
- What are the other languages you know to speak ?

Work Location: In person

**Speak with the employer**
+91 6380723976

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