Spec - Us Voice Process

2 weeks ago

Bengaluru, India Spec- US Voice Process Full time

Answer inbound calls through Toll free numbers and engage with the customers over the phone while providing education on a wide range of employer sponsored retirement plans.
- Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements.
- Accurately process transactions such as withdrawals, loans, and contribution changes.
- Enhance the participant experience by assisting our customers with website/app navigation.
- Create a positive service experience by persistently seeking resolution.
- Work in a fast-paced environment offering positive service experience by persistently seeking resolution.
- Ability to multitask and manage time effectively.

**Shift Timing**:6.00 PM IST to 8:30 AM IST (Rotational shift)
**Qualification**:

- Minimum of 3 to 5 years of customer service experience in an international call center, preferably in a financial service-related field.
- Bachelor’s degree in any stream
- Availability to work during US business hours. Monday - Friday, 6.00 PM IST to 8:30 AM IST (Rotational shift)
- Strong active listening skills with neutral accent to support our diverse customer base.

585980

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