UK and US voice process

2 days ago

Bengaluru, Karnataka, India Spes Manning Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Title: International Voice Process Customer Service (UK Process and US Process)

Location: Bangalore

Experience Required: Minimum 1 year in International Voice / Customer Service

Job Description:

  • Handle inbound/outbound calls for UK-based customers.
  • Provide accurate information and resolve customer queries effectively.
  • Ensure excellent customer experience by maintaining service quality standards.
  • Adhere to process guidelines, call handling metrics, and SLA requirements.
  • Maintain professionalism and empathy while interacting with international customers.

Required Skills:

  • Minimum 1+ years of experience in International Voice Process / Customer Service.
  • Excellent verbal & written communication skills in English.
  • Willingness to work in rotational shifts (including night shifts).
  • Strong problem-solving skills and customer-focused attitude.

Preferred:

  • Prior experience in UK process customer service.
  • Good knowledge of call etiquettes and customer handling.

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