Customer Success Executive
4 days ago
Key responsibilities:
1. Work on customer onboarding
2. Interact with the product & tech team to suggest improvements/changes
3. Interact with the marketing team to suggest improvements/changes
4. Provide appropriate solutions and alternatives within the time limits
5. Conduct feedback calls to understand customer satisfaction
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow up to ensure the resolution
8. Follow communication procedures, guidelines, and policies
9. Take the extra mile to engage customers
Perks:
1. Friday Pizza nights
2. Movies/Stand-up/Outdoor events Sponsored By Solar Ladder
3. Activity room in the office to play games
**Salary**: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Success (required)
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