Customer Success Executive

Position Overview:

We are seeking an experienced and proactive Enterprise Customer Success Executive to join

our team. In this role, you will be the primary point of contact for our largest and most strategic

clients, ensuring their success and satisfaction with our products and services. Your mission will

be to foster strong relationships, drive product adoption, and deliver exceptional value to our

enterprise clients.

Key Responsibilities:

● Client Relationship Management:

○ Serve as the main point of contact for assigned enterprise clients.

○ Develop deep, strategic relationships with key stakeholders, including C-level

executives.

○ Understand client goals and objectives, and align our solutions to meet their

needs.

● Onboarding & Implementation:

○ Oversee the onboarding process for new enterprise clients, ensuring a smooth

transition and successful implementation.

○ Collaborate with internal teams to tailor the implementation strategy based on

client requirements.

● Product Adoption & Usage:

○ Monitor and drive product adoption to ensure clients are fully utilizing the features

and benefits of our solutions.

○ Provide training and support to clients as needed, including creating and

delivering tailored presentations and workshops.

● Strategic Guidance & Consulting:

○ Offer strategic advice and recommendations to help clients achieve their

business objectives using our products.

○ Proactively identify opportunities for clients to leverage additional features or

services.

● Customer Advocacy:

○ Act as the voice of the customer internally, providing feedback to product and

development teams to influence product improvements.

○ Advocate for clients' needs and ensure their feedback is addressed in a timely

manner.

● Issue Resolution & Support:

○ Address and resolve any issues or concerns that arise, working closely with

support and technical teams.

○ Ensure that service levels and client expectations are consistently met or

exceeded.

● Renewals & Upselling:

○ Manage the renewal process for enterprise accounts, ensuring high renewal

rates and identifying opportunities for upselling or cross-selling additional

products and services.

○ Work with the sales team to develop account strategies and growth plans.

● Reporting & Analysis:

○ Track and report on key metrics related to client success, including product

usage, satisfaction, and renewal rates.

○ Prepare and deliver regular business reviews to clients, highlighting

achievements and areas for improvement.

Qualifications:

● Experience:

○ Minimum of 1-2 years of experience in Customer Success, Account

Management, or a related role, with at least 1 year focused on enterprise clients.

○ Proven track record of managing and growing relationships with large, strategic

accounts.

● Skills:

○ Excellent communication and interpersonal skills, with the ability to build strong

relationships and influence stakeholders at all levels.

○ Strong problem-solving abilities and a proactive approach to addressing client

needs and challenges.

○ Deep understanding of enterprise software solutions and the ability to articulate

complex concepts clearly.

○ Experience with CRM software and other customer success tools.

● Education:

○ Bachelor's degree in Business, Marketing, Technology, or a related field.

Advanced degrees or certifications in Customer Success or Account

Management are a plus.

● Other:

○ Ability to travel frequently as needed to meet with clients or attend industry

events.

○ A customer-centric mindset with a passion for delivering exceptional service.

What We Offer:

● Competitive salary and performance-based incentives.

● Comprehensive benefits package, including health

● Opportunities for professional development and career growth.

● A dynamic and collaborative work environment with a focus on innovation and client

success.

Job Types: Full-time, Permanent, Fresher

Pay: ₹309, ₹480,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Work Location: In person