Inside Sales Representative

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
**Summary**:
- **Job Description Summary Adobe has three cloud solutions**: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling. Responsibilities
An Inbound Sales Manager is accountable to generate incremental revenue from the new & existing customers approaching us via IB channels(chat/phones)
Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance, Stock, Firefly etc.
Collaborate with Products specialist to demonstrate and drive product led growth (Adobe Sign, Substance, Stock, Firefly etc.)
Demonstrate solution selling capabilities & proven track record on all productive parameters.
Capacity to develop, communicate and present the customer insights to leaders with logical thinking.
Track & manage sales pipeline and regular forecasting to meet assigned goals.
Maintain basic hygiene, floor discipline & agent productivity (Online hours, # of chats/calls)
Uplevel the selling skills and knowledge on all the Adobe solutions via ongoing trainings, self-learning & on the job insights Requirements
Graduation is a must for this role
Should have excellent communication and presentation skills
Proven quick learner, who can understand and be able to position Adobe products and newage Solutions
Should have the skills to engage a customer and seek more areas of revenue realization(value selling Vs. Transaction selling)
Preferred experience in North American sales/support process and understanding the nuances of selling in this region
Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time
Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired
**Should be willing to work in all Geos**: NA, APAC and EMEA
Should have a minimum typing speed of 40 words per minute for Chat
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