Service Coordinator

**Position : Designation Service Back End Coordinator** i. Job Description/Roles & Responsibilities - Allocate Service, Breakdown, Installation, PM calls to Service Engineers ii. Doing CSAT for closed complaints iii. Coordinating with Factory and arranging spares for WTY/CMC complaints iv. Answering Phone calls and logging customer complaints, Addressing...

**Key Responsibilities**: - **Service Coordination**: - Act as the primary point of contact for service-related queries and requests. - Schedule, track, and manage service delivery operations, ensuring timely resolution of client issues. - Coordinate with the service team to assign tasks and monitor progress. - Maintain accurate records of service...

A service coordinator manages and organizes service-related activities within a company, ensuring smooth operations and customer satisfaction. They act as a liaison between clients and service teams, scheduling appointments, managing resources, and resolving issues. Key responsibilities include customer service, communication, coordination, and...

Job Title: Service Coordinator - MPS ( Female Only) Job Location: Chennai Budget - Max 3.5 LPA **Job Purpose**: The Service Coordinator is responsible for handling customer service requests related to printers and multifunction devices (MFDs), coordinating with field engineers, ensuring timely resolution of service calls, and maintaining accurate service...

Job Description - Service Coordinator - Customer Service Support: Designation : Co-ordinator_ Customer Service Support Educational Qualification : Diploma/ UG-ECE-E&I, EEE Experience : 3 to 4 yrs Experience Job Location : Based in Chennai Salary : 23K to 25K - Attending to complaints & any other queries. - Coordinate with the customer & service engineers...

1. Service Request & Ticket ManagementReceive service requests via phone, email, ticketing tools, or CRM.Log and assign tickets to the appropriate engineers based on skill, location, and SLA priority.Monitor ticket progress and ensure closure within defined SLAs.Escalate unresolved issues to Service Head / Project Head.2. Engineer Coordination & Field...

**Key Responsibilities**: - **Client Assessment & Intake**: - Conduct initial consultations to understand client needs and objectives. - Gather necessary documentation and develop individual service plans. - **Service Coordination**: - Schedule and coordinate services, ensuring timely and efficient delivery. - Monitor the progress of services and address...

**Job overview**: **Roles and responsibilities** - Receive service calls from the customers through IVR and lodge service complaints in our system. - Allocate service calls received from the customers to the respected service managers. - Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as...

**Job Summary**: **Key Responsibilities**: **Service Coordination**: - Schedule and assign service technicians for installation, maintenance, and troubleshooting tasks. - Track service calls, complaints, and resolutions to ensure timely closure. - Maintain detailed service records and update CRM systems or service logs. **Customer Interaction**: - Serve...

Key Responsibilities:Client Assessment & Intake:Conduct initial consultations to understand client needs and objectives.Gather necessary documentation and develop individual service plans.Service Coordination:Schedule and coordinate services, ensuring timely and efficient delivery.Monitor the progress of services and address any issues or...