Service Coordinator

2 weeks ago

Kundrathur Chennai Tamil Nadu, India Cistron systems private limited Full time

**Job overview**:
**Roles and responsibilities**
- Receive service calls from the customers through IVR and lodge service complaints in our system.
- Allocate service calls received from the customers to the respected service managers.
- Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as per TAT.
- Ensure that the calls are assigned to the service engineers available where field service is required.
- Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.
- Maintain TAT for all calls.
- Follow up and keep a track of AMC and CMC of the customers with service team.
- To get feedback from the customers post service closure.
- To make report on spares, service, AMC & CMC income.
- To provide AMC, CMC and warranty lost data.
- To provide details of delayed calls and engineer’s performance.

**Skills**:

- Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi)
- Must be good in English communication.
- Experience in customer support & client co-ordination.

**Qualification**:B.E (EEE, ECE or Mech), B. Sc (Electronics).

**Experience: 3**+ years of experience in service coordination, service support, Sales and service coordination etc. are encouraged.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- We need to fill this position urgently; can you start immediately?

**Education**:

- Bachelor's (required)

**Experience**:

- Service coordination and customer support: 1 year (required)

**Language**:

- English (required)
- Hindi (required)
- Telugu (preferred)

**Location**:

- Kundrathur, Chennai, Tamil Nadu (required)

Work Location: In person

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