Service Coordinator

2 days ago

Chennai Tamil Nadu, India HELYXON Healthcare Solutions Full time

**Job Title: Service Coordinator**
**Location**: Chennai

**Job Type**: Full-time
**Department**: Radiology

**Job Summary**:
The Service Coordinator is responsible for efficiently managing service operations, ensuring timely scheduling, coordination, and communication between customers and service teams. The role requires strong organizational skills, attention to detail, and excellent customer service to support smooth service delivery and operational efficiency.

**Key Responsibilities**:

- Create and update databases and records for financial information, personnel, and other data
- Coordinate with service technicians, customers, and other departments to ensure smooth service execution.
- Processes incoming orders, inquiries and/or requests regarding products and/or services.
- Performs order management for assigned customers, manages and files clients' information in the information system.
- Maintain accurate service records, including job details, customer interactions, and service history.
- Identify and evaluate tender opportunities relevant to the company’s business.
- Analyze tender requirements and ensure compliance with terms and conditions.
- Prepare and submit tender documents, ensuring accuracy, completeness, and adherence to deadlines.
- Maintain and update records of tenders, bids, and submissions.
- Monitor and follow up on pending service requests to ensure resolution within agreed timelines.
- Handle customer inquiries, complaints, and escalations professionally and efficiently.
- Ensure compliance with company policies, industry standards, and safety regulations.
- Prepare reports on service performance, customer feedback, and operational efficiency.
- Assist in inventory and spare parts management related to service operations.
- Support the development and implementation of service process improvements.

**Qualifications & Requirements**:

- Bachelor’s degree or diploma, related field.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and service management software.
- Ability to support complex projects and determine the critical path to improve timely performance is essential.
- You have good presentation skills in the customer environment and you show team orientation, communication skills and customer orientation
- Experience in medical device or healthcare preferred.
- Previous experience in service coordination, customer service, or related roles is preferred.
- Strong organizational and multitasking skills with attention to detail.
- Ability to work under pressure and handle multiple priorities efficiently.
- Knowledge of industry-specific service processes is an added advantage.

**Key Competencies**:

- Strong customer service orientation.
- Team collaboration and adaptability.
- Time management and prioritization skills.
- Attention to detail and accurac

**Job Type**: Permanent

Pay: ₹9,980.46 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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