Service Coordinator
21 hours ago
**Job Summary**:
As a Service Ccordinator, you will manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service, ensuring a smooth and efficient workflow. You act as a primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.
**Service Coordination**
- Schedule and dispatch technicians to service laptops, desktops & printers.
- Track and manage service orders, work orders, and customer interactions.
- Coordinate with technicians to ensure they have necessary resources and information.
**Customer Communication**:
- Provide updates on service status and estimated repair times.
- Collect feedback from customers to improve service quality
**Issue Resolution**:
- Help troubleshoot and resolve customer issues related to their laptop repairs.
- Document and track service-related issues and resolutions.
- Escalate complex issues to appropriate personnel.
**Database Management**:
- Maintain accurate and up-to-date records of service requests, appointments, and customer interactions.
**Process Improvement**:
- Identify and implement process improvements to enhance service efficiency and customer satisfaction
**Qualifications**:
- A degree or diploma in computer science, electronics, or a related field is preferred.
- Proven experience as a Service coordinator or a similar role in the IT industry..
Contact HR: Ayesha 8015322133
Address: No.31 VGP Murphy Square, 2nd cross street, St.thomas mount Chennai 600016.
**Job Types**: Full-time, Permanent
Pay: From ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- Service coordination: 1 year (required)
Work Location: In person
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