Service Coordinator

17 hours ago


Adambakkam Chennai Tamil Nadu, India Nugrit Technologies Full time

**Job Summary**:
As a Service Ccordinator, you will manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service, ensuring a smooth and efficient workflow. You act as a primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

**Service Coordination**
- Schedule and dispatch technicians to service laptops, desktops & printers.
- Track and manage service orders, work orders, and customer interactions.
- Coordinate with technicians to ensure they have necessary resources and information.

**Customer Communication**:

- Provide updates on service status and estimated repair times.
- Collect feedback from customers to improve service quality

**Issue Resolution**:

- Help troubleshoot and resolve customer issues related to their laptop repairs.
- Document and track service-related issues and resolutions.
- Escalate complex issues to appropriate personnel.

**Database Management**:

- Maintain accurate and up-to-date records of service requests, appointments, and customer interactions.

**Process Improvement**:

- Identify and implement process improvements to enhance service efficiency and customer satisfaction

**Qualifications**:

- A degree or diploma in computer science, electronics, or a related field is preferred.
- Proven experience as a Service coordinator or a similar role in the IT industry..

Contact HR: Ayesha 8015322133

Address: No.31 VGP Murphy Square, 2nd cross street, St.thomas mount Chennai 600016.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Service coordination: 1 year (required)

Work Location: In person


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