Service Coordinator

2 days ago

Chennai Tamil Nadu, India Solokrafts industries Full time

**Roles and Responsibilities**:
**Service Coordinator**

**1. Delegate and Direct Service Tasks**
Assign responsibilities to the service team and ensure timely execution of all tasks.

**2. Attend to Customer Calls and Queries**
Handle customer queries and perform primary troubleshooting over the phone.

**3. Manage Service Team Engineers**
Monitor team performance to ensure service goals and objectives are consistently met.

**4. Handle Customer Complaints Professionally**
Resolve complaints swiftly and professionally to maintain high customer satisfaction.

**5. Support Administrative Tasks**
Manage invoicing, service request processing, and spare parts inventory. Share weekly assignment sheets with concerned engineers, collect their payment collection plans, and monitor receivables based on their committed timelines.

**6. Spare Part Quotation and Processing**
Generate quotations, process payments, and coordinate the ordering and dispatch of spare parts for field service.

**7. Monitor and Assign Service Calls**
Log and assign service calls to appropriate engineers & monitor completion timelines.

**8. Manage Service CRM**
Operate and maintain service platforms such as FSM and Centra CRM; track and evaluate engineer performance.

**9. Schedule Preventive Maintenance**
Plan and monitor preventive maintenance activities for installed equipment

**10. Track Warranty, CAMC, and AMC**
Maintain and update equipment contracts and status in CRM regularly.

**11. Coordinate Equipment Installations**
Manage end-to-end installation processes, ensuring timely and proper setup.

**12. Arrange Spare Parts and Return Defective Units**
Log breakdowns in Mindray FSM and return defective parts to the supplier after service completion.

**13. Manage Field Engineer Activities**
Track attendance, handle tour advances, and manage expense submissions.

**14. Prepare Manual Bills**
Draft and submit manual bills for equipment and CAMC services to TNMSC, KSMSCL, JIPMER, and direct institutions.

**15. Manage EMMS Operations**
Mange online bill submissions, call assignments, and CAMC updates in the EMMS system.

**16. Follow Up on EMD & Security Deposits**
Coordinate with TNMSC, Direct, KSMCSL, and JIPMER for EMD and security deposit refunds.

**17. Multi-Platform Coordination**
Efficiently manage FSM, Centra CRM, and EMMS for seamless service operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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