Service Coordinator

14 hours ago

Chennai Tamil Nadu, India Kalmar Full time

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services._

**Purpose of the position**:
We are making every move count.

**Main tasks and responsibilities**:

- Centralize the scheduling and logistics of service jobs, ensuring that resources are allocated effectively and reducing scheduling conflicts.
- Overseeing time booking and project timelines, the coordinator will help minimize downtime and optimize the productivity of our technical teams.
- Serve as the primary point of contact for clients, ensuring prompt responses to inquiries and service requests, which is crucial for building strong customer relationships.
- Consolidate service activity reports, providing management with valuable insights into performance metrics and operational trends, which aids in strategic planning.
- Enhance data accuracy in service orders, material requests, and invoicing, reducing administrative errors.
- Manage the invoicing process more effectively, leading to faster payments and improved cash flow.
- Handling logístical and administrative tasks,
- Assist in the onboarding and training of new staff, ensuring consistency in service delivery standards.
- Identify additional service opportunities, driving
- Overseeing service delivery processes

**What you’ll need to succeed**:
**Qualification**
- Diploma/Degree in Technical educational background

**Relevant work Experience**
- 2-3 years in Service Industry

**Knowledge/Skill Required**
- Proven experience in a coordinator role within the service industry.
- Preferred experience with SAP or Salesforce platforms.
- Strong verbal and written communication skills.
- Customer-oriented mindset with the ability to work effectively as part of a team.
- Proficient in English (knowledge of Hindi will be an added advantage to engage with Hindi speaking customers).

**You will be part of**:
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

**Interested to join?**:

- Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion._

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