Service Coordinator

2 days ago

Chennai Tamil Nadu, India Laya Tech Pvt Ltd Full time

**Key Responsibilities**:

- Customer Handling:

- Interact with customers to understand their technical issues and provide solutions.
- Manage customer queries and complaints efficiently, ensuring a high level of customer satisfaction.
- MIS Management:

- Maintain and manage Management Information Systems (MIS) to track support activities and performance metrics.
- Generate regular MIS reports for review and analysis.
- MS Office Proficiency:

- Utilize advanced Excel skills to analyze data, create reports, and perform complex calculations.
- Prepare presentations and documents using MS Office tools.
- Communication:

- Communicate effectively with customers and internal teams to resolve technical issues.
- Ensure clear and concise communication in Hindi to cater to the needs of Hindi-speaking customers.
- Report Generation:

- Generate detailed reports on support activities, customer feedback, and performance metrics.
- Present reports to management for decision-making and strategy development.
- Coordination:

- Coordinate with technical support teams to ensure timely resolution of issues.
- Manage and prioritize support requests to maintain an efficient workflow.

**Qualifications**:

- **Language Proficiency**:English, Hindi
- **Technical Skills**:

- Strong knowledge of Management Information Systems (MIS).
- Advanced proficiency in MS Office, particularly Excel.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: Experience in handling customers and managing their queries effectively.
- Analytical Abilities: Strong analytical skills for data analysis and report generation.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

**Workplace**: Nungambakkam, Chennai

**Employment Type**:Full-time

Pay: Up to ₹264,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift

Work Location: In person

  • Service Coordinator

    7 days ago

    Chennai, Tamil Nadu, India Shakthisree Automation Solutions pvt.ltd Full time

    Female wanted A Service Coordinator for a CNC manufacturing company is responsible for managing service requests, coordinating technical support, and ensuring efficient resolution of customer issues. This role involves liaising between customers and the technical team, scheduling maintenance or repairs, and maintaining clear communication to meet client...

  • Service Coordinator

    4 days ago

    Chennai, Tamil Nadu, India Simplyfyd Solutions Full time

    Designation : - Service Coordinator Share your updated CV: Mob. No. : - 9067743300 Location : - Chennai Experience : - 3 years **Job Description for Regional Service Coordinator** - **Role/Job Responsibilities**Take care of warranty & AMC services & support activities. - Daily & monthly attendance of South Branches to HO. - Analyze & Close Pending...

  • Service Coordinator

    2 days ago

    Adambakkam, Chennai, Tamil Nadu, India Nugrit Technologies Full time

    **Job Summary**: As a Service Ccordinator, you will manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service, ensuring a smooth and efficient workflow. You act as a primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. **Service...

  • Service Coordinator

    1 week ago

    Adambakkam, Chennai, Tamil Nadu, India Nugrit Technologies Private Limited Full time

    **Job Title**: Service Coordinator **Location**: Chennai **Job Type**: Full-time **About Us**: We are a growing IT hardware service / electronics repair. company committed to delivering exceptional service to our customers. We are looking for a proactive **Service Coordinator** to join our team and ensure smooth scheduling, communication, and execution of...

  • Service Coordinator

    1 week ago

    Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time

    **Job overview**: **Roles and responsibilities** - Receive service calls from the customers through IVR and lodge service complaints in our system. - Allocate service calls received from the customers to the respected service managers. - Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as...

  • Client Coordinator

    2 days ago

    Chennai, Tamil Nadu, India BlueBase Softwares service Private Limited Full time

    **Job Summary**: We are seeking a motivated and organized **Client Coordinator** to join our team. In this role, you will be the key point of contact between our company and clients, ensuring smooth communication and timely project delivery. This position is ideal for individuals with 0 to 1 year of experience in client management or customer service who are...

  • Service Coordinator()

    2 days ago

    Poonamallee, Chennai, Tamil Nadu, India veegasree Full time

    We Require Service Coordinator (Females) Experience: 5 + Years Location: Poonamalle Immediate Joining Preffered. Work from Office only. **Salary**: ₹15,742.59 - ₹19,934.87 per month Schedule: - Day shift Ability to commute/relocate: - Poonamallee, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work...

  • Service Coordinator

    1 week ago

    Guindy, Chennai, Tamil Nadu, India Tekna Manufacturing Pvt. Ltd Full time ₹ 3,00,000 per year

    Key Responsibilities:Client Assessment & Intake:Conduct initial consultations to understand client needs and objectives.Gather necessary documentation and develop individual service plans.Service Coordination:Schedule and coordinate services, ensuring timely and efficient delivery.Monitor the progress of services and address any issues or...

  • Service Coordinator

    2 weeks ago

    Guindy, Chennai, Tamil Nadu, India PRIME EDGE INFO SOLUTIONS PVT.LTD Full time

    Here's the updated version of the job description with the requested additions: **Service Coordinator** **Company**: PrimeEdge Info Solutions **Position**: Service Coordinator **Location**: Guindy, Chennai **About Us**: PrimeEdge Info Solutions is a leading manufacturer and developer in the transport telematics system industry. We design, develop, and...

  • Service Coordinator

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time

    **Urgent opening for Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities...