Service Coordinator

4 days ago


Madhavaram Chennai Tamil Nadu, India ABABIL HEALTH CARE PVT LTD Full time

Job Title: Service Coordinator

Reports to: Service Manager

Department: Service

Location: [Madhavaram,Chennai]

Job Summary:
Key Responsibilities:
2. Schedule Appointments: Schedule appointments with customers and assign technicians as needed.

3. Dispatch Management: Manage the dispatch process to ensure timely arrival of technicians at customer locations.

4. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed of appointment schedules and statuses.

5. Technician Support: Provide administrative support to technicians, including preparing work orders, and processing paperwork.

6. Data Entry: Accurately enter data into the service management software, including customer information, work orders, and appointment schedules.

7. Reporting: Generate reports as needed to track service performance, customer satisfaction, and other key metrics.

8. Continuous Improvement: Participate in process improvement initiatives to enhance customer satisfaction, efficiency, and productivity.

**Requirements**:
1. Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.

2. Experience: 1-3 years of experience in a customer-facing role, preferably in a service coordination or dispatch environment.

3. Skills:
1. Excellent communication, organizational, and time management skills.

2. Ability to work in a fast-paced environment and prioritize multiple tasks.

3. Proficient in Microsoft Office and service management software.

4. Strong problem-solving and analytical skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7824848607


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