Service Coordinator
6 days ago
Job Title: Service Coordinator
Reports to: Service Manager
Department: Service
Location: [Madhavaram,Chennai]
Job Summary:
Key Responsibilities:
2. Schedule Appointments: Schedule appointments with customers and assign technicians as needed.
3. Dispatch Management: Manage the dispatch process to ensure timely arrival of technicians at customer locations.
4. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed of appointment schedules and statuses.
5. Technician Support: Provide administrative support to technicians, including preparing work orders, and processing paperwork.
6. Data Entry: Accurately enter data into the service management software, including customer information, work orders, and appointment schedules.
7. Reporting: Generate reports as needed to track service performance, customer satisfaction, and other key metrics.
8. Continuous Improvement: Participate in process improvement initiatives to enhance customer satisfaction, efficiency, and productivity.
**Requirements**:
1. Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
2. Experience: 1-3 years of experience in a customer-facing role, preferably in a service coordination or dispatch environment.
3. Skills:
1. Excellent communication, organizational, and time management skills.
2. Ability to work in a fast-paced environment and prioritize multiple tasks.
3. Proficient in Microsoft Office and service management software.
4. Strong problem-solving and analytical skills.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 7824848607
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